查爾斯湖南智選假日套房酒店(Holiday Inn Express & Suites Lake Charles South Casino Area, an IHG Hotel)

Muy bonito y todo nuevo

The bathroom toilet was loose and moves around the tub has something black around the edge the room was nice

My stay was amazing. When I checked in, the young lady greeted me with a smile and was very neat, helpful, and professional. My checkin went smooth. The room was very clean and well maintained. Upon check out on Saturday, February 10, 2024, the young man at the desk was very professional, neat, and had a smile. As I went to the elevator on Saturday, the two maintenance engineers greeted me with a smile and were very courteous. My room was noise-proof. Moreover, the breakfast was delicious and the hotel location was in close proximity to the location of my business meeting.

Hotel was clean and nice! Everyone was friendly and it was an easy and fast process to check in.

Our stay was wonderful! Check in was easy, the room was clean and staff was friendly. There was free coffee and hot water for hot chocolate available in the lobby. Nice option because of the cold rainy weather. The next morning breakfast was hot and delicious! Will definitely stay here again when in Lake Charles!

Bathroom was dirty, mildew and stained tub, black spots on toilet, and floor was dirty. No soap nor body wash, no house keeping, no clean towels, not a pleasant stay. After arriving was charged an additional $10 per night, the room was paid in full before arriving. The additional charge was reported for incidentals, but no refunds. There were no charges to room during my stay.

The staff at check was very friendly even though they were dealing with computer issues on a holiday weekend. The hotel is well kept. The beds were comfortable. My only issue would be that we had very little hot water in the shower.

Very nice and cleans front desk service was very friendly. Room was super clean. Thank you