布拉福雪松苑(Cedar Court Bradford Hotel)

The only reason I booked the hotel was that it had a pool. No it doesn't - Pool and sauna closed since covid over 2.5 years but still advertised. virtually no staff so you have to check in and out on a screen. Not what I expected from a 4 star hotel!

Room was very comfortable and had all necessary from hair dryer, iron, plenty of plug sockets. The only fault was the plug in the sink kept getting stuck in the hole. Breakfast was lovely, not rushed and help yourself to anything from the buffet- hot or cold. Large free car park.

My partner booked this as a birthday treat to get away for the night, and chaos of our normal lives. Checking in was fine, first glance at the hotel really nice, Food was lovely and staff efficient. Upon checking in was not told about the event happening tonight. So sat in our hotel room right now at midnight it's been boom boom boom since 8pm, I can't sleep I can even hear what songs are playing from our room. I feel this really should of been brought to our attention. I would not of stayed here tonight knowing this event was taking place. And the only way I found out was to go on their website and find the gala ladies night for myself. Will not be having any sleep tonight. I would not return to this hotel and it's really put a dampener on my birthday. Just wanted a nice peaceful relaxed weekend. My advice... Check for any events before you chose this hotel. We stayed in ibiza last year and it wasn't as noisy as this. Horrendous. In future I would make customers aware of your events if they choose to stay on the same night.

Our business meeting at Cedar Court was made exceptional by the exemplary service provided by Naz and Farhana. From impeccable event coordination to attentive assistance, their professionalism ensured a seamless experience. The facilities were top-notch, complemented by a warm ambiance. Highly recommended for their outstanding service and dedicated staff.

Absolutely fab service from Paddy and Ziryab. Checked in very late and Paddy was so helpful in meeting our needs. He helped to sort the rooms out to accommodate for our little children. We booked a total of 6 rooms and Paddy and Ziryab made sure the whole check in process was swift and easy. Will definitely be staying here again next time I’m up north. Paddy is a great asset to his team.

The staff are lovely, and the hotel is clean. The conference facilities are great. BUT...The rooms have no place to put your clothing. I was there for a 10 day stay. There is not a single reachable shelf, no drawers, and the only surfaces are two small bedside tables and a small desk. Insufficient hangers added to the frustration. It took three days for someone to inform me of the peculiarity of the toilet flushing mechanism (push up on the handle before you push down) Why not post a sign, a note, an instruction booklet. Why wouldn't the desk staff know this after I made three requests concerning the toilet not flushing properly. It took a week to learn that local calls cannot be made from the room phone. Everyone I asked had a different answer. I took several days to succeed in having my room made up before 1 in the afternoon when I want to have a rest. There was even confusion about the time the bar cut off food service. (several different answers) The tub is lovely and deep, BUT....frankly dangerous. There are no grab bars, no non slip mats, and a deep step in and out for those of us over 65. The hotel does not provide washcloths at all. Indeed one of our group slipped and hit her head. The room amenities and bathroom safety are not the fault of the local staff, but a result of corporate level decisions, unfair to the local staff who must bear the brunt of guest frustration. Much of the confusion might be alleviated by having an instruction and policy booklet in each room, or better informing the staff. The staff for the most part, as mentioned were polite and well meaning, they just didn't know the answers.

We went for an Afternoon Tea costing £18 per person for my Birthday, there was 2 of us. As we required halal sandwiches, the meat options should have been replaced with halal meat options which they were not, apart from just chicken. They substituted the beef and ham sandwiches for cheese and pickle.....this was inadequate!!! On the menu it said salmon sandwiches, but these were missing, so was the victoria sponge. What they advertised and what we received was appalling. The portions for the sandwiches and cakes were very very small. I have had Afternoon Tea at Valerie Patisserie which was amazing in comparison! I would rather drive to Sheffield to Valerie Patisserie than come back here. The Afternoon Tea was not quality or value for money!!! I was disappointed and upset as it was a Birthday celebration. The staff were polite, but that's the only positive.