西門羅萬楓套房酒店(Fairfield Inn & Suites West Monroe)

The hotel was nice everyone had good customer service, but my room wasn't thoroughly cleaned case I found a baby sock and an earring.

Locks on the outside of the building were broken, could not get back in with key card. Was told by staff that they were aware of it and the batteries would be replaced the next day. There were beer cans left in the trash from an earlier guest. There were a pair of socks in the bedsheets from an earlier guest. The water was brown (was told it was a city issue). The stopper in the bottom of the shower/tub would not stay open to let the shower water drain. Overall, just a very poor stay and no attention paid to maintenance.

I wasn't expecting a whole lot to be honest when I saw how great the prices were but let me tell you I really felt like it was super bougie and I loved it it was so close to the expo center which is where we had to go for a show but I mean the staff was amazing the breakfast was out of this world phenomenal and the goose feathered pillows were so comfy every bit of this stay was amazing

Our room was clean, the location was perfect, the staff was friendly, and the breakfast was just what we wanted!

The bath tub was TOO slippery. We almost slipped more than once in shower. No grips on tub floor for safety. Then my daughter grabbed a danish for breakfast and it was expired. We told kitchen staff and she checked all package and all was expired.

The hotel was nice and clean. The bed was not confortable at all. Was like sleeping on a piece of plywood.

Room and elevator had strange old odor. Water damage in bathroom unrepaired. Shower curtain too short. Water all on floor. Breakfast starting late 7am. Many people waiting at 6:20-6:36. We left before eating. One of reasons for staying was free breakfast.

Everything about our stay was fine. It was a just a stop on our way, so we didn’t have an opportunity to experience much. The room was very spacious and clean. The only complaint that I have, is that our check-out process was less than stellar. The desk attendant seemed almost annoyed that I waited at desk to give her my keys. Which she took and then just dropped behind her computer screen. I’ve been to several hotels that didn’t do check-out, but they all let us know at check-in to just leave the keys in the room or they would have a bowl or vase to toss them in on the desk as your walking out. I know it’s such a small thing, but I hated feeling like an inconvenience.

The property was nice, but the refrigerator in our room didn’t work, the air conditioner made a terrible noise every time the compressor kicked on and we asked for wash clothes 4 different times. We finally received “microfiber cleaning clothes” from the lady on our floor. Just frustrating when the rooms cost as much as they do.