阿瑟萊-芹苴(Azerai Can Tho)

非常好的酒店，友好的工作人員，超級好的位置。 我們會回來的！

幻想的な雰囲気で、ゆっくりとした時間を過ごせました

Fantastic hotel and want to stay again

Quite frankly we feel we wasted 3 days of our time going to and staying at the Azurai. We booked as part of a trip via an upmarket travel company because we wanted to see a floating market, and were assured that the best place to do this was Can Tho and that the Azurai was the best place from which to do this as well as being one of the best hotels in Vietnam. Arrived with high hopes after a long journey (internal flight then 4 hours by car from HCM City) Offered a range of 'extras' such as yoga / spa/ special meal when all we wanted was something to eat and drink - it being 4pm and breakfast was long ago. Had some tea then taken to room by golf buggy. Room somewhat hot (it being 37C and nearly 90% humidity) so phoned reception for help adjusting air con. To cut a very long story short, after a farcical 5 hours featuring banging / workmen coming in and out of room / google translate/no one able to tell us what was happening apart from saying 'fixed 20 minutes'/ the Manager being summonsed / us getting increasingly hot, hungry, thirsty to the point of dehydration, going to dinner bedraggled and damp we got into a suitable room. Why was the air con not switched on before we arrived ? If it had been it would have been apparent that it was broken. Why did no one move us earlier ? Next morning we set off for the floating market (bit of a kerfuffle at the boat because no one could explain that we had to join 'our' boat elsewhere ) When we got to the actual boat it was very nice, the continental breakfast was good and the guide , Wing delightful. Sailed through Can Tho to the 'Floating Market' which is a shadow of what we had been led to expect (Ive written this up separately) Wing tried her best to make the trip as enjoyable as possible but she could not show us what is not there any longer. Our disappointment was off the scale. The rest of the time we spent reading and trying to relax. Mr G used a cycle to look round the Island and I had a couple of swims. I will just mention that as a person with restricted mobility the hotel did not suit me well, its somewhat spread out (hence the cycles - if one can use them !) also the pool does not have a hand rail for those unsteady on their feet. Tastes differ - we are not fans of minimalism - to us the hotel seemed bland and somewhat featureless in many respects, we just felt we could be anywhere in the World that is hot. We consider that the levels of service we experienced were poorer than the other hotels we stayed in during our trip. This maybe because most of the staff did not seem confident speaking English - we don't expect everybody to speak our language - but in a luxury hotel we would hope to be able to communicate particularly when there are problems. We ate at the restaurant - breakfasts are good, there is basically a list of food and you order whatever you want, as often as required. Full marks for excellent hash browns (not something we expected to find !) Dinner was ok - Mr G does not eat f

100 % wohltuender Luxus. Nichts aufgesetztes! Aufrichtig und respektvoll haben wir die Gastgeber erlebt. Empfang, Boots-Kapitäne, Service, Hoteldirektor, Personal bei den Bootsausflügen, das gesamte Team sind stets präsent und helfen den Aufenthalt unvergesslich zu machen. Besonders hervorzuheben ist die Reiseleitung, die für uns den Ausflug "In die Vergangenheit und ins heute" ganz besonders gemacht hat. Dies sind besonders Frau Quyen Ngoc Nguyen (Wing) mit Liet und Vinh. Den Ausflug zum schwimmenden Markt mit Herrn Dan Cong sollte man auch auf jeden Fall machen. Am Empfang hat sich Frau Ai Kim besonders aufmerksam um uns gekümmert. (Bitte entschuldigen Sie, wenn ich Ihre Namen falsch geschrieben habe.)

Stayed here after our Mekong Sampan Cruise for 2 nights. Boat transfer were seamless and complimentary from the Welcome Pavilion. Azerai Can Tho is a stunning hotel, even the entry level rooms are big, brand new, and very thoughtfully equipped. There’s a fantastic spa, lovely pool, great food, and very helpful staff. Food is very good. Service impeccable. The price value ratio for the room is excellent, but F&B by Vietnamese standard a bit on the pricey side. Overall, I can highly recommend this hotel.