坎昆Gran Puerto附近酒店

The SLS is a nice property overall but the hotel experience was not up to par. Not quite what I expect from the SLS brand and I would not recommend this hotel. The service is great but the property doesn’t provide a good experience. It was not relaxing and restful at all and overall just not a good vacation. Pros: Excellent service. The hotel car service was great and front desk staff was excellent; they were ready as soon as we got to the hotel with an early check in. The hotel managers and wait staff were also very courteous and personable. The Rooms are very nice and the oceanfront suite was modern, and spacious. Very nice bathrooms with robes and slippers. Turn down service is also provided. Nice large balconies on the ocean side. The property itself has great décor and is well kept, including the hotel pool, lobby, and beach club. The food at the main restaurant was very good; however, it’s the only option for dinner and the menu is tiny so you'll need to find other dining options outside the hotel. The beach club was also very good and has a nice lunch menu Cons: Being on the 2nd floor it was unfortunately a bit loud at night with folks hanging outside at the beach. Even with the balconies closed fully we could still hear the chatter outside, which was unfortunate. There was also lots of noise from the hallway in the morning as well. We could hear every footstep, every voice, every door slamming in the hallway throughout our stay. Overall the rooms are just not very quiet and I did not get good rest, which is important on vacation. And it was more of the same on night two, we just had no insulation from the music blaring from outside. Ther was not a quiet peaceful moment to be found at this hotel. Also has to listen to dogs barking from other units (there’s a lot of dogs on the property). The pool for the hotel guests is nice but very small; the resident pool is much larger. The Beach club area is very nice but also a bit crammed. Tough to relax with so many other conversations, cigar smoke, dogs, pet parrots (yes you read that right), etc. A little more spacing would go a long way. Locals can also buy day passes so I'm sure that contributes to the crowd on weekends. It was much more quiet and less chaotic during the week. The hotel also has more of a family environment (lots of kids and dogs etc.) probably because of the residences but not exactly what I expect or am used to from the SLS brand. There’s many more local families than hotel guests and lots of small children. Felt a little bit out of place at times. Think like endless squeaking of rubber ducks levels of children and kids throwing footballs and jumping in the pool. We couldn't enjoy the pool at all. Meanwhile there's a giant resident only pool that was near empty our entire stay. There kids unsurprised in the pool shouting back and forth to their parents on the beach disturbing everyone. Instead of splitting pools between residents and guests it'd be much better to jus

Nossa ideia era apenas usar o hotel para passar a noite, já que durante o dia iamos realizar os passeios, mas nossa experiência foi realmente muito ruim: - não tem travesseiros no hotel, apenas almofadas duras e enormes, impossíveis de dormir; - não tem elevador, subimos os dois andares de escada com toda a bagagem nas mãos, nenhum funcionário ajudou; - o ar condicionado do quarto é antigo e faz um barulho alto, avisamos a recepção, mas ninguém foi ver e não tivemos resposta da equipe do hotel; - o chuveiro não esquenta a água, apenas um pouco e depois de muito tempo ligado; - a acústica é muito ruim, dá para ouvir tudo que acontece nos outros quartos - não deixaram nenhum dia toalha de rosto. Tapete de banho apenas depois do segundo dia de estadia; - o quarto não dispõe de secador de cabelo; - a cama é muito antiga e faz barulho a cada mínimo movimento; - acordamos cheios de picadas pelo corpo, todos os dias Enfim, o hotel não atendeu expectativas, o atendimento foi ruim (exceto pela senhora simpática que fazia nosso café da manhã). Não recomendo e certamente não voltaria.

誘餌和開關大師。鑑於這是一個非常受歡迎的度假勝地,管理層顯然覺得有權提供他們認爲最低程度足以實現利潤最大化的服務。我和我的妻子在不知不覺中預訂了爲期四天的週末收購。收購團隊有自己的活動,要麼遠離度假村,要麼在度假村的具體地區,其他客人無法進入。我對此沒有任何問題,因爲他們爲他們的事件付出了額外的錢。該團體保留了80%以上的房間,結果是爲其他客人組織的活動,除了沒有出席外,俱樂部每天晚上我們都在那裏死亡。接管小組非常友好,我們與他們沒有任何問題。我們沒有看到他們太多。我要求轉移到另一個度假地,但阿德里安·格瓦拉( Adrian Guevara ),總理服務主管,不願意轉移我們,除非我爲這些旅遊勝地支付目前的價格。十個月前,我爲誘惑預訂了房間,甚至那時,房間也遠不便宜。我不願意支付更多的錢來轉移。格瓦拉先生很粗魯,最遠離服務。雖然娛樂工作人員試圖改善氣氛,但大多數的劇作家都是在舞池裏,我們每天晚上都在那裏。總的來說,這是一次非常不愉快的經歷。

Struttura situata in un’ottima location, ottimi servizi, ottima colazione e poi la spiaggia privata con lettini e ombrelloni sono il massimo. Ci tornerei e la consiglierei anche ad altre persone.

各方面都不錯，符合洲際酒店一貫的標準。設施完備，早餐比較豐富，海灘非常漂亮，泳池也很乾凈，衞生條件良好，服務也非常熱情友善。美中不足的是缺少前往機場送機的班車，這對於坎昆酒店區的豪華酒店來説應該是必備的，不然酒店的性價比會降低。

這是一家美麗的酒店。我玩得很開心!酒店很乾淨,工作人員很棒。而且非常有趣,你們訪問時一定要住在這裏😊😊😊😊我的房間很漂亮,還有海洋前線的傢伙😍

除了幾件事之外，這家酒店的一切都很棒。服務很棒。最喜歡那部分。食物也很好。特別喜歡義大利美食餐廳Chianti。服務有炸彈！然而，游泳池很小而且人滿為患。泳池周圍也沒有太多座位。海灘上有足夠的草棚和椅子，這很好。一天中的任何時候在海灘上找到一個空間都沒有問題。這個地方的海水顏色絕對令人驚嘆，但海灘的粗糙程度是巨大的。很難享受水的樂趣。下次我得找個水面平靜的地方。就像墨西哥的往常一樣，預訂美食餐廳是一件令人畏懼的事情。我永遠無法理解為什麼在這些全包式飯店預訂晚餐如此困難。實在是太可笑了。我們到達的那天，「禮賓」（實際上是分時度假銷售人員）答應為我們預訂幾晚後在意大利餐廳吃飯，她讓我們在前一天與她核實以確認預訂。所以我完全按照她說的做了，但我被告知他們在預訂當天之前無法看到所做的預訂。所以我不得不在當天再次查看，當然沒有為我們預訂。不過，他們還是為我們預訂了那天晚上的房間。好事，因為如果他們不這樣做，我真的會很沮喪，特別是因為我們第二天就要離開！太厭倦了全包飯店的這種廢話。已經到了不再值得再做全包的地步了。太可笑了，我發誓。如此簡單的事情對他們來說一定是如此困難。不管怎樣，我不會再住在這裡，因為我們根本無法享受游泳池，也因為水的粗糙而無法享受海灘。泳池幾乎一直在進行排球比賽，沒有空間容納其他任何東西，除非你想被球擊中頭部！但泳池周圍的音樂大部分時間都很好聽。

環境：酒店環境很好，地理位置非常好，出門就是商圈，吃飯購物都非常方便 衞生：乾淨整潔，離酒店最近的海灘不是很乾凈 設施：齊全且完備

My wife and I went with another couple. The four of us had a great time. Our king ocean view was nicely appointed, the staff were all super-friendly, and the restaurants were all great. Shout Arturo, Frida, and the others for a great job with the activities. We'll definitely be back.

非常超值，四星價格。 全包三餐，以及全天酒水。 一直喝，一直吃。披薩，壽司，漢堡，煎牛肉等。 4-5個特色餐廳供選擇。 比較hayat 那種3000-4000的全包，優勢明顯。