Upon arrival, the check-in process was not only inefficient but also marred by rudeness and unprofessional behavior from the staff. To my surprise, I was asked to cancel my appointment and leave, without any clear explanation or attempt to resolve the issue. This type of treatment is certainly not reflective of the standard of service I expected from your reputable establishment.
I understand that unforeseen circumstances may arise, but the manner in which this situation was handled was both unprofessional and discourteous. As a guest, I believe it is crucial to be treated with respect and empathy, especially during such initial interactions.