At approximately 11am I called to ask what time checkin was and the person who answered the phone said “3pm, usually we could get you in earlier but we had a very busy day yesterday’. My party and I arrived at 3:30pm and were told we would have to wait. We proceeded to wait in the lobby for 2 hours. We were 5 feet away from the front desk person and at no time did she give us an update. Meanwhile, approximately 30 different people checked it and received their rooms. When I checked in I was told “well your rooms aren’t ready yet”. Not happy at all with this services.
翻譯