開普敦Banana Jam Trenchtown附近酒店

Having travelled extensively and stayed in numerous hotels worldwide, I can confidently state that my recent experience was the worst ever. Despite seeing several negative reviews about their service, I thought they were just occasional lapses. However, I soon discovered that the hotel had a persistent service problem. I had a problem with my reservation and spent two days trying to resolve it, but no one cared. To make matters worse, I was charged ten times the amount I had originally paid for the same room (i.e., $300 instead of $30) without any reasonable explanation. When I questioned this, the staff merely shrugged it off, citing fluctuating prices as the reason. The lady in charge of reservations was extremely rude and disrespectful throughout the ordeal. In addition to the issues with my reservation and the exorbitant charges, the air conditioner was not working properly and made a lot of noise. Furthermore, the fridge in my room made a huge noise, which disturbed my sleep at 2 am (I recorded a video as proof). Moreover, the noise levels in the dormitory were unacceptable all the night! making it impossible to get a good night's sleep. In short, I urge anyone considering staying at this hotel to think twice and look for other options.

抵達信號山旅館后，我們以燦爛的笑容迎接我們，並感到非常受歡迎......遵循了 Covid19 協議......我們被告知如果我們需要任何東西，我們可以打電話......我們有一個快速指南venew... 還有什麼地方... 服務非常好... 肯定會再次信號山小屋。

Upgraded to a Loft suite. Excellent (once the air conditioner unit was explained). Staff great. Housekeeping a bit too eager. On site restaurant Liberty's seems slow and disorganized, even for South Africa and especially for a Hilton's. Free shuttle to V&A Waterfront every two hours. Walking distance to the Old Biscuit Mill (a Saturday morning must-do). Regular and reliable taxi service around Cape Town at reasonable rates, for drop off and pickup. Airport shuttle. Neighborhood was very safe Don't pre-book tours before you get here; Yasir and his team will take good care of you.

Friendly, welcoming Staff. Rooms were clean and neat. Crisp linen. Mother's Day breakfast was very good. Would appreciate being able to buy bottled water in the hotel. Affordable accommodation for DHL Stadium events. Safe, 25 min scenic walk to the Stadium.

最棒的客戶服務團隊!入住酒店,不僅非常nice - 服務無可挑剔。團隊每天都歡迎我們吃飯,接待或水療。特別是,接待處的Marlene,當我們有房間或問題必需品時,非常有幫助。Shidrock(拼寫?)是我們第一批晚餐服務器之一,做得很好。每天早上,曼德拉會幫助我們喝咖啡和座位。我們和一個旅行團在一起,他們讓每個人都感到非常歡迎和讚賞。戈弗雷每天都會微笑得如此燦爛,感謝我們入住酒店。多麼棒的團隊。酒店房間相當舒適 - 牀很舒服,健身房和水療中心的通道很棒,食物相當不錯,位置完美。對我來說,脫穎而出是優秀的客戶服務。所有的員工都非常棒,我們爲您的客戶服務鼓掌。

The hotel is middle of the range in terms of pricing and facilities. The rooms are small yet beautifully put together. As a fuller figure person, you must ask for a room with a disabled friendly toilet as the toilets in the room are impossible to use, to my distress. The hotel is conveniently located in the centre of town and all the restaurants and activities are within walking distance. It’s my first visit and for the price paid it’s a value for money destination.

Overall a good experience at the hotel. Was greeted promptly by a staff member. Got a good room on the highest floor and the hotel was smelling of Indian spices (what a great way to start off). It was the slow season so two of the three elevators were operating. Did not wait that long. The rooms were small. Would recommend only staying about three nights. Great for people traveling business. Breakfast was good and had good seats. Wasn't crowded and did not need to come at a specific time. Laptop vault worked. The adapters did not. Luckily I got some Euro plugs which actually worked in the bathroom area (no where else). There is a USB port by the bed but those are not that quick. Wifi was good in the room but not that good in the lobby. I slept comfortably and it was quiet. Easy to get Uber. Would stay again (if I am on a short business trip). Tip: Do not exchange money at the lobby UNLESS it is an emergency. Also, know where you go and do not look lost.