開普敦Rendezvous Cave附近酒店

Having travelled extensively and stayed in numerous hotels worldwide, I can confidently state that my recent experience was the worst ever. Despite seeing several negative reviews about their service, I thought they were just occasional lapses. However, I soon discovered that the hotel had a persistent service problem. I had a problem with my reservation and spent two days trying to resolve it, but no one cared. To make matters worse, I was charged ten times the amount I had originally paid for the same room (i.e., $300 instead of $30) without any reasonable explanation. When I questioned this, the staff merely shrugged it off, citing fluctuating prices as the reason. The lady in charge of reservations was extremely rude and disrespectful throughout the ordeal. In addition to the issues with my reservation and the exorbitant charges, the air conditioner was not working properly and made a lot of noise. Furthermore, the fridge in my room made a huge noise, which disturbed my sleep at 2 am (I recorded a video as proof). Moreover, the noise levels in the dormitory were unacceptable all the night! making it impossible to get a good night's sleep. In short, I urge anyone considering staying at this hotel to think twice and look for other options.

泰姬酒店在酒店各方面始終是金本位,從前台到客房服務員,每個人都讓你有賓至如歸的感覺。在開普敦,真的是最好的。員工非常禮貌,行爲良好,隨時歡迎。早餐很棒,而且傳播得很好。房間是如此舒適和寬敞,實際上它是一個家外之家。那裏的一些工作人員非常樂於助人。肯定會再去那裏。

抵達信號山旅館后，我們以燦爛的笑容迎接我們，並感到非常受歡迎......遵循了 Covid19 協議......我們被告知如果我們需要任何東西，我們可以打電話......我們有一個快速指南venew... 還有什麼地方... 服務非常好... 肯定會再次信號山小屋。

最棒的客戶服務團隊!入住酒店,不僅非常nice - 服務無可挑剔。團隊每天都歡迎我們吃飯,接待或水療。特別是,接待處的Marlene,當我們有房間或問題必需品時,非常有幫助。Shidrock(拼寫?)是我們第一批晚餐服務器之一,做得很好。每天早上,曼德拉會幫助我們喝咖啡和座位。我們和一個旅行團在一起,他們讓每個人都感到非常歡迎和讚賞。戈弗雷每天都會微笑得如此燦爛,感謝我們入住酒店。多麼棒的團隊。酒店房間相當舒適 - 牀很舒服,健身房和水療中心的通道很棒,食物相當不錯,位置完美。對我來說,脫穎而出是優秀的客戶服務。所有的員工都非常棒,我們爲您的客戶服務鼓掌。

Today my husband and I enjoyed a luxury picnic at the 12 Apostles Hotel & Spa. Whilst it was a foggy day this made for a unique experience as if we were in the clouds. There was an abundance of food from wraps, to salads, cheeses & deserts. Godwin looked after us for the day and his service was impeccable, very informative as we made our way to the private picnic spot, friendly & genuinely wanted to make this the perfect experience for us, which it was!

The location is a bit off from the v&a waterfront and city centre. You need to Uber out everytime. Another then this , everything is Awesome from the staff to the room service food to even the room very good.