卡羅萊納州3星級酒店

位置方便去機場。我們不熟悉該地區,晚上很晚才到。晚上可以步行吃飯,音樂熱鬧,讓我們的假期開始。房間很好,大堂很漂亮,但有一股不利的氣味,當你走進門時,這是一個很大的關閉。總的來說,除了在我們的評級中反映在清潔度下的氣味外,這不是一個糟糕的體驗。

We stayed 9 nights at this hotel. The facilities are new and nice, but the service is horrible! 1-The bathroom door was stuck, a situation I reported three times and no one ever came to fix it. 2- Two nights they did not clean my room, I had to make the bed and dry ourselves with wet towels. 3- I asked for toilet paper by phone at the reception at night and they did not bring it to me. My husband went down to get a roll and there was no one at the reception, so he had to go to the pharmacy to buy it. 4- The daily cleaning was not complete. They never vacuum the rug much less wash the bathroom or kitchen floors. We had to tread sand from the first day. 5- At the time of paying they did not deduct the $40 per day which is an extra fee for the use of the hotel facilities and cleaning. In my opinion, they should have deducted it for not cleaning my room for two days. 6- the pool was not clean. 7- The reception employees have an attitude and do not respond positively to the guests’ complaints, I think they do not even report it, based on the problems I had and they did not solve Conclusion: I do not recommend this hotel at all! It was the worst hotel experience I have had in my life during all my travels. Estuvimos 9 noches en este hotel. Las instalaciones son nuevas y lindas, pero el servicio es horrible. 1-La puerta del bano estaba atascada, situacion que reporte tres veces y nunca vino alguien a arreglarla. 2- Dos noches no limpiaron mi habitacion, tuve que tender la cama y secarnos con toallas humedas. 3- Pedi papel higienico por telefono a la recepcion en la noche y no me lo trajeron. Mi esposo bajo a buscar un rollo y no habia nadie en recepcion, por lo que tuvo que ir a la farmacia a comprarlo. 4- La limpieza no es completa. Nunca aspiran el rug y menos lavan los pisos del bano ni de la cocina. Tuvimos que pisar arena desde el primer dia. 5- En el momento de pagar no me descontaron los $40 diarios el cual es un fee extra por el uso de las instalaciones del hotel y limpieza. En mi opinion deberian haberlo descontado por no haberme limpiado la habitacion durante dos dias. 6- la piscina no esta limpia. 7- Los empleados de recepcion tienen actitud y no responden positivamente a las quejas del huesped, creo que ni siquiera lo reportan, basandome en los problemas que tuve y no solucionaron Conclusion: No recomiendo este hotel en absoluto! La peor experiencia en hoteleria que he tenido en mi vida durante todos mis viajes.

優點：酒店就在機場不遠，服務態度非常好，每天早餐雖然沒有很多選擇，但雞蛋類的食物都是現做，晚上有雞尾酒，各類小吃，基本一天衹需要自己出去吃一頓飯。 缺點：1、酒店不在海邊，酒店自己的海灘需要走五分鐘左右，風景質量一般， 2、酒店每晚有35刀度假村費，算下來就不那麼划算了 總體感覺是個不錯的選擇。

Everything was lovely. The room was clean, check in/out was easy. It was unfortunate that we couldn’t access the outside area on the 6th floor, my kiddos were too short to look out the window, and it would have been much more fun to experience outside. It may be a separate entity but the prices at the restaurant are outrageous, and the 2.5 star rating is enough to make anyone run away if they can.

旅客若想住在卡羅萊納州的Isla Verde，那麼珊瑚海將會是一個便捷的選擇。酒店距離路易斯姆諾茲馬靈國際機場僅1km，距離Sagrado Corazón僅5km，交通都很便捷。著名的景點El San Juan Beach Club、佛得角島和Oasis Casino at Embassy Suites San Juan均可步行很短距離到達。從酒店到Museum of Contemporary Art遊覽很方便，Carolina Public Beach和Playa La Pocita De Pinones也均在附近。酒店設有酒吧，您可在這裏放鬆身心，享受貼心的服務。除此之外，我們還為您精心蒐集了周邊的餐飲訊息，Pamela's、Lupi's Mexican Grill & Sports Cantina和Piu Bello（美國菜）期待着您的光顧。酒店提供的休閑設施，旨在為旅客營造多姿多彩、奢華完美的住宿體驗。酒店配備有會議廳，可供旅客使用。酒店設有24小時前台諮詢服務，為下榻至此的您提供最貼心的行程安排。

非常想享受這家酒店,網上的圖片與親自看到的不符,房間極其小,衛生間也一樣。我們到達併入住,我知道我必須支付一筆不包括在我支付給*********的款項中的小服務費。當她收取我的卡時,她沒有建議她也會支付雜費。這不是問題,但事先想知道。我們走出房間四處走動,當我們回來時,我們看到房間裏有一隻,我們的交流在門前漏水。我們去了前台,小姐姐很震驚,立即給我們換了房間,給我們升級了。在新房間呆了一個小時後,我們再次看到3只,不得不讓我們的房間再次搬家,他們提出要退款一晚住宿。好的。我打電話給*********看他們是否得到了退款請求,他們沒有,嘗試了30分鐘打電話給酒店,沒有人接聽。我去前台和經理說話,被告知她再呆30分鐘,他們會讓她打電話給我。4個小時後,我不得不再次向前台說些什麼,當我走出門外時,她試圖和我說話。當我們退房時,酒店試圖收取我的卡額外費用。當我打電話想知道爲什麼沒有人知道收費遠。他們終於把退款請求發送過來,這不是一個完整的晚上住宿。我不推薦這家酒店。

管家們太棒了!提供的地方是我們需要的。2張大號大牀,2間臥室,2檯安裝電視和2台空調。我們住在10號客房,雖然有點過時,主臥室沒有窗戶,但還是一次愉快的體驗!淋浴提供了很好的熱水和巨大的水壓。2臥室有天際線窗,有迷你冰箱,浴室也有天際線窗,一切都很乾淨,牆壁有點陳舊,油漆脫落,有幾個水印,但對於價格和位置,我不會抱怨。3樓屋頂有室外淋浴沖洗沙子,相信一樓還有另一個。地方超級可愛,房間外面的吊椅,風景真的很好。步行幾分鐘就到海灘和私人街道,所以沒有擁擠的交通。物業非常安全,客人酒廊超級可愛乾淨。唯一不喜歡的是整晚持續的叨聲。不確定這是否是整個氛圍的一部分,但它令人討厭!牀超級舒服!

乾淨的酒店。工作人員都非常友好,熱情好客。位置優越,到海灘幾條街。步行可達很多紀念品商店和餐館。2-3街區到海灘。早餐很棒,游泳池很棒。沒有抱怨我的逗留。

Let me start off by saying, I was going to give the hotel a descent review. However, since they renege on giving our deposit hold back, explaining to my husband that wasn’t a hold on his card to get back, but a 3rd party charge. Even though, we was both at the check in desk and Grisala told us the $101 will be held until we check out and it will go back on our card depending on how long it takes our bank. Since we are a couple who don’t complain much and tends to go with the flow, we disregard the leaking air condition, the power outage, the cold water, lack of communication and rapid response. The only feature that stood out about the hotel was location and our partial view. In addition, the staff was welcoming and friendly when we did come across them. The young men on the beach who was in charge of the chairs and umbrellas was very accommodating. The young lady at the gate was pleasant and easygoing. The maintenance and cleaning staff were accommodating treating us like humans instead of foreign tourists. I fell like they should wait until they finish remodeling before they start accommodating guests! Just a recommendation.

旅客若想住在卡羅萊納州的Isla Verde，那麼Sunbay Beach 2卧室海景泳池停車場將會是一個便捷的選擇。酒店距離路易斯姆諾茲馬靈國際機場僅2km，距離Sagrado Corazón僅4km，交通都很便捷。著名的景點El San Juan Beach Club、Oasis Casino at Embassy Suites San Juan和佛得角島均可步行很短距離到達。從酒店到Parque Barbosa遊覽很方便，Carolina Public Beach和Museum of Contemporary Art也均在附近。所有極具特色的客房都配備有熨衣設備，讓您感受到更加貼心細緻的入住體驗。酒店提供的休閑設施，旨在為旅客營造多姿多彩、奢華完美的住宿體驗。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。