This my 8th time here since my bday 2021 and my 3rd birthday so I’m quite familiar w the hotel and staff. I truly enjoy all the amenities, location , ample parking , sauna and steam …on site spa…Yada yada yada. I had a problem last year and mgmt stepped up and went above and beyond to make me feel special. This time they had a convention and wound up giving away my reserved room ( I booked my flight 23 Nov 2023 soooo I’m positive I booked the hotel same day). Naturally they gave me the “corporate “ response but I was calm and insistent that I wanted equal or better to my first and only choice ( I’ve had the same executive suite all 8 stays ). I’d like to send a very special shout out and super big thanks to Valentina who I just met and to my buds Eduardo and Rafael for taking the extra time and patience to find me an even better choice….now I’m spoiled and canNOT go back to the regular exec suite, I’ve said it before and I’ll say it again; treat people w respect and it’ll come back tenfold and it’s people like those three that make the difference, not AI or Sr mgmt…the people on the front line. Thanks for continuing to make one guy feel special
Fabulous place, amazing breakfast, wonderful owners and staff. Right smack dab in the middle of everything and perfect for walking to just about anywhere. The ac is icy cold (which was much needed as it was so ridiculously hot!) and the amenities are great. A few things to note- if you get a room on the upper floors or want to use the terrace, it's up VERY tight, narrow and winding staircases to get there. Also, if you get the Africa suite, be prepared- the bed is incredibly hard, like a rock, and unless you like sleeping on the floor, you're going to despise it.
LLauren RI stayed here for about 5 nights while visiting Cartagena for a friend's wedding. I highly recommend staying here. Casa del Arzobispado is beautiful from the pool to the small details. The breakfast included was soooo good every morning, and staff were incredibly kind and helpful to me as a solo traveler. I also appreciated the security of having staff monitoring the entry door to the property and lobby late at night. You can walk anywhere from the location and will be happy to return to the peace of the courtyard and the beautiful room afterwards.
BbdestijlFirst impression: very nice, clean, friendly. Beds are very comfortable. Food and drinks are great; very nice servers and restaurant manager is awesome! The only place to get air condition is your own bedroom. Otherwise plan t be sweating the entire time. Buy snacks and lots of bottled water before getting there. Unfortunately, some won’t tell you there’s an up charge for practically everything. Ironically, the front desk continuously told us to be aware of sellers at public beaches as they tend to quickly scam tourists. IE: the hotel offered airport transfer for a flat rate; upon arriving to the airport the driver provided no direction as to where to meet. Then was charged 25% more for making him wait. There’s no where in hotel grounds with air condition, except your own bedroom. The two tiny private beaches are a joke. It’s not the soft Caribbean sand, full of algae. They do offer boat rides to actual beaches. But what you’re paying for this hotel, they should (at the very least) offer complimentary rides to the nearest beach. Side note: DO NOT go to Playa Azul, you’ll never be left alone by in-your-face sellers, small dirty beach
The beds were like falling in clouds and the room was always immaculately clean 😁 the decor in the lobby was well thought about. But my favourite part was the staff they were sooo nice and engaging, nobody seemed like they were not enjoying work and they were very courteous and willing to assist at anytime. Big shout out to my favourite bar tender Luis from the lobby Angél from the Roof top bar, Leslie our lifeguard, Camilla one of our servers Daniella and Oneyeda from Reception and the ever so kind housing keeping staff and the the General Maanger Jacqueline. Shout out to Johnathan and Kenin and Mateo. You all made us Jamaicans who are hard to please very welcomed keep up the good work. The only thing I will say is that breakfast needs to be a bit more diverse as it was the same thing everyday that can get boring. P.S these guys need better pay for the service they Provide.
訪訪客I've been @ Santuario much longer than planned due to some health issue. So, I had the time to highly appreciate not only the hostel itself, the great vibe and atmosphere, the fantastic beds setup where you have plenty of space (!) plus an unusual total privacy, like you have a mini room inside a room, but especially the people: staff is great and really cares the guest, while sick I had a family like surveillance, especially Stefy ”la chica del bar”, Kathy (cleaning & kitchen) and Jose (maintenance) never missed supporting me and asking genuinely interested how I was feeling doing their best to help. In a difficult moment, I was in the right place, thanks them! One only thing disturbing me was, the aircon management: ok it was on only evening and night, quite usual, problem was a person feeling cold was enough to shut down the aircon for everyone... and it was hot then... i love freezing, ok, but a correct balance would be the best, suggesting who's cold to wear a t-shirt should work, and others won't sweat ;-)
訪訪客All rooms overlook a central courtyard, which is nice but not practical as people are always passing by so you can’t leave the window open as you get no privacy. The curtain is not a curtain but a rolling blind, so either shut or open. My room happens to be on the ground floor, where the restaurant is. It may be better on the other floors. So just artificial light.
There is also no desk in the room. Otherwise the room is decent and clean.
The breakfast is simple but good with coffees, juice some fruit and an omelette.
The place is secure and the reception have to open for you to go in and out. Location wise it’s pretty good as well as it’s within the wall but not where wll tourists hang out. Pretty safe
Check in strictly at 3pm even if the room is available 😅
2282catThis is a well managed hotel. The facilities are modern. The hotel is ideal if you have a car, or will move by taxi or Ub... since Cartagena's Transcaribe Public Transit does not reach ”La Boquilla” area. The beach is across a highway overpass. The breakfast is on the light side (there is no breakfast buffet) but reasonable in calories and well cooked. I loved the corn dough empanadas filled with meat, I had never tried them before and they were a treat. You can also have a two eggs omelette with coffee or two eggs any style. I praise the personnel at this hotel, and the vigilance of management. The beach across the highway is not for instagram, but that is one of the cleaner strips within the city of Cartagena.
This was my first visit to Colombia and it was a blast! This was due in large part to my stay at this Hampton Inn at Bocogrande Beach. Very nice hotel, great location, very friendly and helpful staff, they served the best breakfast I have ever had in a hotel which was complimentary. I spent a couple days on the rooftop pool and bar. There is a safe in the room. The hotel does not offer any rooms with a king size bed, no mini fridge but really no complaints. Everything was around the hotel. So many bars, restaurants, some casinos. I would definitely look to stay here again on my next visit.
訪訪客This property was a nice overnight before I headed back to the USA. Clean and comfy. Enjoyed the Balcony views. The Television could use a couple American channels and easier to navigate . Staff was helpful.