羅利卡瑞I-40沃爾納特街假日套房酒店(Holiday Inn & Suites Raleigh-Cary (I-40 @Walnut ST))

The Breakfast was excellent, location is great.

The room we were in at 12 am the air conditioner started making a loud noise. When we asked to be moved they gave us a key card but the door wouldn't unlock.we cane back they told us to try ot again at 12 am not cool if there is an issue get off your butt and inspect. Come to find out someone was in the room. So after the third time they gave us a room that had two queens when the entire reason we selected this hotel over the other was because it had a king. The room bed also smelled like cheap perfume like the sheets were never washed. When i expressed that I wanted a king they told me we could either have the queen, our room woth the loud ac or leave. We just drove 12 hours and it was 12 am. The guy never apologized for the inconvenience. Also when we first came in they told us thier printer was down and to fill the paperwork in the am. After breakfast I tried to fill the paperwork they told me they were busy and to coem back in 5 minutes. Like I got things to do not track you down for paperwork. The waitress in the morning was the only pleasant experience here. Also they moved us right next to the dumpster the garage trucks woke us up at 630 am. The experience was horrible, im not sure how they have a 9 for review, they must be paying people to leave a nove review.

Decent stay. Stayed for two nights. A few hours after check out I realized that I left my clothes in the top drawer so I called the hotel. After a bit of time on hold, I was told that housekeeping would have to call me in the morning. Well, no call the next morning so I called at noon. No one answered the front desk phone. Called back 5 TIMES throughout the day until someone finally answered at 4pm. Put on hold again and then told that no one could find my items in the room (same person I spoke with the day before). Whoever is at the desk (gentleman) in the afternoon has poor customer service and communication skills.

It is very difficult to access the property. The main door is very narrow. They are remodeling - instead of making their remodeling work benign to guests. they do their work in front of the guests. We were told to move from our sofa in the lobby when they could have setup their work perimeter and shield the guests from it. Unprofessional and not hospitable. The parking garage is far and hard to get to.

We were on the 3rd floor and there were little ants on the bed and in the bathroom. I told the person at the front desk and she said they come in because of the weather. Nope, no excuse for ants.

Beautiful hotel with excellent hospitality from the staff. Everything was extremely clean from the front lobby to the room.

Hotel was modern, clean, comfortable & in a great location. Pool was closed for renovation, which wasn't noted on their website when I booked and was highly disappointing for our children, but the staff was amazing and the food at the bar was delicious!

My last stay the property had no water and they did not care or offer any assistance. I left and found another hotel. Stay away from this property!!

Carpet was very dated and price of hotel in addition to paying for breakfast was not worth price of stay.