城堡山Sunglass Hut Castle Hill附近酒店

工作人員的服務真的很好,很樂於助人。可惜公寓有點舊,沙發都破舊了。它確實有一切,所以你可以在公寓裏做一切。洗碗機,洗衣機和烘乾機,免費停車場和wifi。 如果你想和家人一起旅行,你也可以預訂連通房。 位置明智,你應該有車。步行到公共汽車和地鐵很煩人。 開車幾分鐘,你會到地鐵,商店,酒吧,保齡球。 對於價格來說,地方還行。

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

游泳池很好，令人耳目一新。床很好，但酒店整体有点热，因为空调很弱。升级了，非常好！如果您提前预订，免费停车和自助早餐 24 美元！

現代簡約主義和乾淨的內部,非常舒適的住宿和5-10 min步行到咖啡廳和超市。水壺生鏽了,當我通知他們時,他們立即把它改成了全新的。會推薦!

微笑着提供很棒的友好服務。超值的乾淨和現代的房間。牀和亞麻布也很棒。和家人一起住在那裏,很舒服。總的來說,很棒,我強烈推薦。

I have written in my prior stay. Thank you to staff for their assistance.Especially, Front Office. I was in a difficult personal situation. The gentleman in the office found a solution and all worked out well. Thank you again for your support. If I need to be critical, please ,look at the bath/s. Mine had the ring of a day in the dirt around the base of the bath. All other areas were above what you would expect and I will stay again. I enjoy there. It is also close to all conveniences. Train is great and quick. But thanks to office area for your support from time of Booking to last day.

這是一個真正的發現!這是一家宜必思酒店,所以房間很小,但我們的房間乾淨時尚,有過夜所需的一切 - 舒適的牀,牀單很棒,浴室很棒,淋浴很棒。雖然位於彭南特山路旁邊,但我們的房間超級安靜。它必須有很棒的隔音。非常熱情和高效的工作人員。位於步行一小段路程到車站,因此火車到城市,奧林匹克公園等,這是我們第一次入住。我們會回來的。

清潔對所有酒店和住宿都非常重要。因爲它會造成疾病。風扇和空調在運行時產生的灰塵。我顯示從牆上的縫隙中來。特別是門和空調的噪音需要被更換,但是儘管我意識到,如果我們在經濟艙之後,我們都會這樣結束。管理非常友好,但需要更多關注清潔,也許是時候進行裝修了。 感謝了

我們要在帕拉馬塔呆4天，我們住在了這家旅館。這裏的雙人房對於兩個男人來說有點小。位置很棒，靠近帕拉馬塔的中心商業區，食物選擇種類多樣，可以在西田商場購物，步行4分鐘就能到達韋斯特米德火車站，乘坐特快列車進入城市。雖然挨着醫院，但是很安靜。停車場很安全。從一進門，你就能享受到優質的服務。我們是在最後一分鐘預定的，價格很公道。如果我們早點訂房的話還能訂到這裏的套間公寓或者單間公寓，價格也能更便宜。不管怎麼樣，這家店不錯。我們還會再回來嗎？當然啦。