卡斯爾敦Madoc's Memorial and Poyll Breinn附近酒店

I'd say overall a good hotel. Placed perfectly on the promenade for an early morning walk. Reception is clean and modern and the lounge area a great place to relax. The food, both Breakfast and evening meal were top class. Great, attentive service to boot. The room itself was decent. Two slightly negative observations. Throughout my 2 days there was a damp, musty smell emanating from the bathroom. Windows open during the day dealt with it. On the second day at 5.45 am there was an almighty bang and loud rattling banging which sounded like a boiler or pipes. I was at the back of the hotel which is also a little noisy. I will be back in September and will stay again however I will ask for a front facing room.

Wow, what can I say! We managed to book the Hotel Halvard last minute after being really disappointed with the state of one of the large neighbouring hotels that we had originally booked for a four night stay. On arriving at Hotel Halvard, we were greeted by a very warm welcome from Lucas, who made us feel so at ease after a rather stressful arrival to the island. As the booking was so last minute we only booked for the one night. As the hotel was so amazing, the following morning, we spoke to Pete on reception, who went above and beyond to arrange another room for us due to the room we were in being fully booked. Pete gave us a fantastic price deal on the room, which included breakfast, and we were really, really lucky that they had availability. The rooms are really out of this world! Such high quality, large, spacious rooms which are immaculately cleaned throughout. Stunning views overlooking the promenade. Complimentary soft drinks and snacks which are restocked daily. It has a fantastic little restaurant that serves a vast range of lovely breakfast items, including continental and cooked breakfasts. The restaurant is also open to the public for delicious evening meals but would highly recommend booking in advance. The hotel is perfectly located along the prom, which is very central to all amenities. We give the hotel a 10/10. It's definitely one of the best on the island, if not the best, but what makes it more special is the staff. Each and every one of them were so friendly and helpful, we felt like we'd known them forever. Nothing was too much trouble and they go out of their way to make sure your stay is the best possible. Definitely give them a call when booking as they offer much better deals than what is available online. Thank you so much Lucas, Pete and all members of staff at Hotel Halvard, we can't wait to return!!

值得一提的是，這家酒店餐廳的牛肉漢堡異常好吃。酒店位置不咋地，去很多地方都要到碼頭那邊轉車。還有就是，前台很熱情。

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

在到達午夜,從愛丁堡起飛後,機場沒有出租車,我們乘坐了優質的巴士服務,非常樂於助人的司機和乘客。我們發現完全無人接待。最後我們從餐廳裏找人預訂我們。幾乎沒有熱情的體驗,基本的房間分配和房間的方向。247。這進一步加劇了在浴室裏發現一個水槽,它嚴重破裂,可能是一個不衛生的狀態。酒店回覆將其通知返回愛丁堡,(當時的日程安排不允許進一步追求)是道歉,並提供未來的折扣。我們沒有機會返回這家酒店。他們進一步說,如果通知他們,將予以注意,我們確信這不是最近的損害,即使這是很容易看到的,而且管家工作人員也會報告。房間本來還可以,但再次一些便士捏捏或工作人員短缺導致房間只打掃和在7晚兩次彌補。Best Western作爲一個團體當然洗手任何參與,因爲那裏的酒店都是個體實體。當然,他們有責任確保那裏的酒店達到最低標準。這似乎不是。我們肯定會避免將來任何此類品牌酒店。如果您已經預訂並分配了247房間,請首先檢查。

This was a fantastic hotel. We were travelling as a group on a coach trip, myself and my mother so had a twin room. The room was right at the back, but we had 4 windows and a side view of the hill, very quiet and lovely. Upon arrival from the ferry we were ushered into the dining room for our first meal. Well it was beautiful. In fact every 3 course meal we had was fabulous. The food prepared looked appealing and tasted great. Such a choice to be selected in the morning for that evening. I should not have read the reviews and just gone on the experience itself. Yes its and old Edwardian building, and maintenance I would imagine is expensive. The beds were very comfortable and a good nights sleep was had. The view out to the bay from the lounge was lovely watching the horse drawn trams trot by. I have to give a shout out to the restaurant team. The waiting staff, we young locals, they were professional, efficient and did an amazing job, you always get some grumpy grouches and they dealt with them really well and whatever their future chosen career is working here will stand them in good stead. Many thanks Team Hydro.