額薩爾瓦多海灘度假村(Elsalvador Beach Resort)

So, this is our 2nd time in this hotel and the front desk officer MS KRIS is just way too rude and is really incompetent at customer service, i’ve been in customer service for way so long, and she doesn’t even know how to deal with simple matters. Also the grooming isn’t very pleasant at all. She may try to do a refresher training on CUSTOMER SERVICE. The hotel itself is NOT PET FRIENDLY , the last time they allow us to bring our baby pup but this time KRIS approached us with a very unfriendly manner. Take note they will only treat you well if you stay in a deluxe room cause we did stay in deluxe the last time my sister was here and they also overcharged us that time which made my sister so mad😂(the agent that time was also this girl named KRIS) so you might as well beware of her🤦♀️ she’s the worst. On the other hand, the staffs at the dining area are all great and helpful as well as the staff named FATIMA from front desk.

Very beautiful resort with a very tropical feel, and ocean view. Great for my partner and I, we thank you.

Too many kids . It was noisy with that many. Breakfast was very poor . There was no selection of options. Food was terrible.

Bed sheet had multiple stains and cover had bad smell. The staff seemed very unhappy to be there and not very welcoming.

Great food at the restaurant. Staff are very friendly and helpful. Very peaceful having coffee in the morning.

Need upgrades , toilet and bath, tv and some amenities

Parking needs help. The rest of our stay was awesome.

I use the restaurant often, because there are so few places to eat in this area. But it is never a good experience. The venue is very good, but the food and service is abysmal. It is not possible to speak with the manager in the evenings because the manager is not available and it’s a waste of time speaking to any member of staff. The food is invariably cold even though it has been reheated. Visiting as a family of three, we often eat separately as the meals are not prepared together. Also, sometimes the soft drinks do not arrive, but they are always on the bill. Not the worst, but certainly not the best

We enjoyed our stay there very much.