斯德伯克Walmart Supercenter附近酒店

我和我的gf在12月27日和28日入住了你們旗下的優質酒店,300E白石大道,雪松公園,TX78613。我們在網上預訂了。但是當我們到達時,前台似乎第二次向我們的卡收取費用,這已經透支了我們的賬戶。(兩晚收費350美元)另外,我們想指出兩點:後門鎖壞了。接待員剛剛告訴我們用地毯保持門開着。這似乎是個很差的建議,允許任何人走進(外面有無家可歸的人,酒店就在酒吧旁邊)不安全。我們的房間就在那扇門旁邊。更糟糕的是...我們房間門上的保險鎖鬆了,螺絲沒了,旁邊的注...沒有奶油奶酪(他們忘了給我們點菜了)。我之所以提到這一點,是因爲當我考慮到自己被雙重收費,鎖上很少,被別人當場告知用地毯來打開後門時......在我看來,管理層其實並沒有好好照顧她在這個位置的責任。我建議在承諾入住這裏之前檢查這些東西和您的費用。我們不會再這樣做了。

My recent stay at the Best Western Cedar Park Inn was a delightful experience from start to finish. Situated in a convenient location with easy access to local attractions, this hotel offered both comfort and convenience for travelers like myself. Room: The room I stayed in was spacious, clean, and well-appointed with modern amenities. The bed was comfortable, ensuring a restful night's sleep, and the linens were of high quality. The room also featured a work desk, which was convenient for catching up on emails or planning the day's activities. Additionally, the in-room coffee maker was a nice touch, providing a quick caffeine fix to start the day off right.

Just stayed over the weekend, the front desk lady that check us in were great and professional. As soon as you entered the hotel, you are greeted by this nice fragrance that smelled good and the rooms are clean. We really enjoyed our stay at this hotel UNTIL the last day 9/22/2024 check out. it was 2 min after 10am, I was in the bathroom doing my business and was greeted by this rapid loud knocking of my room door. My wife answered and were greeted by these 2 housekeeping that were pressing her to get out because it is 10am. remind you that this hotel's checkout time is 12:00PM! They rolled their eyes at her and keep pointing to their invisible watch and keep telling her it's time to get out and then turn around and start speaking rule remarks in spanish. I finished my business went downstairs and confronted the front desk girl regarding the check out time and she assured me I have the room till 12 and they are not trying to kick me out, I would of been fine with that until she mentioned ”oh most guests checks out at this time” added with that annoyed/non caring face, I just lost it and keep asking her why the f is their housekeeping kicking us out then when it's not even time yet? my wife and I were so upset that we just packed up our things, checked the f out and left. The management need a better job training their housekeeping people to be respectful of guests and it's not their call to tell the guest what time it is and they need to leave!

This hotel is more expensive than others of similar caliber in the area but I decided to pay a more and ask for a room overlooking the pond. When I arrived at my room, the deadbolt wouldn’t work. I called the front desk; maintenance came and said the lock would have to be replaced. Said they could move me to a different room. It was a room without a view on the other side where you also hear the traffic noise. I asked if they had another room overlooking the pond but was told no. I should mention that there were only 5 cars in the parking lot. I am disappointed that they wouldn’t keep me on the view side even if they had to give me a larger room. Terrible customer service. I won’t stay here again.

酒店本身很棒。喬治登記了我們,很愉快。房間乾淨,很涼快。我們很早就起牀,然後下去喝咖啡。過夜的服務員是約書亞。他很和藹,問了下事情怎麼樣,確保有咖啡,給我們拿了早餐袋。然後,早上的人阿曼達來了。我回去給我的青少年們拿早餐。一切都變得困難了。她不想給我兩張牀單來標記兩個人的早餐選擇...說我要求兩張(和約書亞一小時前一樣的過程)讓她很難接受。她說無論如何她都要把它都放進一個袋子裏。我要求兩個包,因爲是兩個不同選擇的人,這讓她問我...我們是否已經收到早餐了?我們沒有收到多份早餐!我告訴她我正在爲房間裏的其他人爭取(她又問,爲什麼我不能把所有的東西都放在一個袋子裏?)這種交換完全是不友善的,沒有必要的。我給酒店的建議...找新的早班員工或和她一起在客服上工作。除此之外,酒店住宿很棒!

房間很大，床也很大，很舒服，衹是沒有熱水喝。

At first glance, the room was nice. The floor had been updated with gray wood-look laminate or vinyl and the bathroom sink had a beautiful black granite countertop and new bowl sink, but the faucet looked original to 30 years ago. During my first shower, my heel punched through the very old, thin fiberglass tub. (I am an average-sized woman, NOT overweight.) I dried and taped it with packing tape when I got out and notified the front desk immediately. Employees were good but management was horrid. The owner/manager (?) came about 20 hours later to put a stronger fiberglass tape on it, and complained to me about a similar event in another room where the patron did not notify them. Even though I had tried to minimize the water that leaked under the tub, we discovered that water had seeped under the entire floor of the bedroom and wicked up between the floor boards. Again, we notified the front desk immediately but no action was taken. We simply mopped the floor frequently and wore shoes to avoid soppy socks and slipping. To add insult to injury, we had booked the room spur-of-the-moment due to a medical emergency, and were charged $282.49 per night for an $80 room because the Formula One races were in town. I requested a reasonable rate due to the issues and my honorable response, but the co-owners each told me to talk to the other, deflected, and ignored my request. They seem to be more focused on money than maintenance and integrity, so I am concerned that they will fix (or patch) the tub but leave the floor with a potential mold problem. (We could already smell the mold when we left after day 3.) Beware of room 110.