錢德勒Ann Taylor附近酒店

Clean, simple, near everything. We stayed at this hotel for another baseball tournament. We are from California, did not know our way around, but this was a GREAT location. Directly across from a mall. The mall has many food options and lots of shopping. The hotel itself was very green and offered many options such as EV chargers, water bottle filling stations and a good breakfast in the morning. There are no bars or restaurants on site in the hotel, but while we were there they had a happy hour with free wine and beer a few nights during the week. The pool is very basic and small, but we enjoyed ourselves.

我在這個位置的經歷是驚人的!我和丈夫在大峽谷進行了爲期3天的徒步旅行,計劃進一步向南行駛到薩瓜羅NP,並希望在兩者之間有一個休息的好地方,但這也是我們結婚10週年(1月14日)。提前幾個小時打電話,和前台以利亞說話,看看最後一分鐘能不能訂到浪漫套餐。他不確定,但當我們到達時,他已經和他的經理交談,並且能夠爲我們的週年紀念日確保升級的房間和一小瓶葡萄酒。我們很激動,以利亞非常甜蜜,以我們的名義在最後一分鐘得到了一些東西。除了我們優秀的體驗,酒店本身很乾淨,位置很好,附近有幾家餐館。我不能推薦這家酒店足夠!謝謝!

工作人員非常友好，隨時可用。有很多停車場。房間很寬敞，牀很舒服。

絕對不是我們對希爾頓的期望。 沒有正確清潔房間，在冰箱和腳凳後部發現了用過的水瓶。壁櫥中發現剃鬚刀鋒利的弓箭狀箭頭，恆溫器有故障，並且即使在TWICE中裝入了新電池的情況下也一直說電池電量低。 大門甚至沒有關上，維修團隊不得不把門關上，然後重新裝上。 勞倫（Lauren）在整個旅途中為我們提供幫助的過程令人讚歎。

This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy

Not my first stay here at Crowne Plaza Resort Phoenix-Chandler Golf. Hotel staff have always been welcoming, friendly and courteous. Rooms are comfortable, spacious and inviting. Minor issues/concerns are addressed immediately (ran out of bath gel in shower). Hotel is a short drive from airport, within walking distance of the corporate office and many great restaurants, bars and coffee shops.

這家酒店跟其他的希爾頓就差很多，首先入住的時候跟攜程沒有協調好客户，還需要重新付全款，後來聯繫了攜程給解決了，但很耽誤時間。其次這家酒店的早餐品種比較多，但是咖啡並不是全天供應。

I'm starting this by saying that the customer service was fantastic and has nothing to do with why we won't stay at one again and I'm a customer service critic. Don't be in a customer service position if you don't want to provide a great experience for your customer! The main reason we won't stay at one again is because the king bed was way too hard for our liking. We both live with conditions that causes severe pain so we need softer beds. These definitely are not that. This bed caused my hips to start hurting within 30mins of laying on my side. I actually slept on the hideaway bed bc it was softer which btw was the best one I've ever slept on! No ridiculous bar in your back all not and it was long enough. I'm 6' and my feet didn't touch the end. I still had a couple more inches left. I could have had another 6” if needed by removing the pillows at the head of the bed so kudos for that! More hotels need to follow suit if they haven't already! 2nd reason is bc of the room setup. It is all wrong and doesn't accommodate to people with disabilities and people with neck problems in particular. My husband has Ankylosis Spondylitis, a condition that fuses your vertebrae together so having to constantly look to the right when you want to lay in bed creates a lot of pain and actually caused my husband to get a migraine. The TV should be placed across from the bed, parallel walls not perpendicular. 3rd reason is bc the of noise. You could hear everything from the halls and up above us. Whomever it was decided they needed to get their steps in.. 7 stomping paces one way, turnaround, 7 stomping paces back over and over and over, for 3 solid hours actually. That's when we decided to call the front desk who called the customer to tell them to stop. Sadly they had to do it twice. The location is fantastic tho! Any kind of crave you have can be satisfied which is wonderful when you can't make up your mind or have the munchies! We landed on burgers from Longhorn Steakhouse and dessert from Cheesecake Factory. All in all, it was fine for an overnight stay for us. If we weren't all medically messed up, I'm sure the beds would have been fine. I've actually slept on harder. I'm also sure that the room would be acceptable for someone who isn't noise sensitive and doesn't suffer from insomnia.

我們最近在WHP******度假村慶祝了週年紀念日。特大牀套房乾淨,寬敞,牀很舒服。度假村的每個部分的客戶服務都很棒。我們喜歡********,購物,高爾夫,美味的餐廳。