查爾斯頓I-57凱藝酒店(Quality Inn Charleston I-57)

First off the room they gave us the key didn’t work and it was on the second floor so we had to climb up and downstairs a couple times. Then the second thing was the drain in the bathtub didn’t drain at all. The TV was very difficult to navigate, said they would help us never showed up and in the morning breakfast was horrible. There wasn’t even a piece of toast to be made or a bagel. There was some cereal that’s about it.

The room was one of the dirtiest we've come across. Breakfast was a joke. The refrigerator was so loud that we had to unplug it. The location is convenient right off of the highway, but the surrounding neighborhood is not good. Keep going beyond Charleston!

The staff was the only positive thing about our stay. For the price and previous reviews, I didn’t have high expectations but our room was legitimately dirty. The floor looked like it’s never seen a vacuum, like physically dirty carpet. The tub floor was black from dirt. Bugs in the room. The fridge and microwave had crumbs all over them. The bed had previous hair! The counter also had hair and dirt. Our room was disgusting. The AC unit was off when we checked in so the room was pretty warm, and once we turned it on, it really didn’t cool the room very well. I did check for bed bugs and didn’t see any. We tried to book another room elsewhere and it was sold out so just to feel better about our dirty room, I went and bought my owns sheets and pillow. It was jaw dropping on how dirty the place was. Not sure what house keeping did beside drop off clean towels - or folded, not sure about clean. I definitely won’t stay here again.

The room was clean and quiet. I am moving so I was exhausted from packing and really need a place to crash. The property is located off the beat and path so it is very quiet. The staff was remarkable and very helpful. The breakfast was nice. Great coffee.

Bottom line, our door would not lock n they claimed there was nothing they could do about it. We are two females, me and my granddaughter and felt very uncomfortable about the situation n will not stay here again on my trips.

The staff were polite and helpful. There are limited conveniences nearby. The hotel needs some updates in the bathroom.Floor, tile and grout were dirty beyond the basic housekeeping. Bedding was worn but clean.

Room was not ready for 45 minutes after published time of check.in. Lobby and hotel exterior was extremely shabby, the lobby smelled musty and the cloth furniture in the lobby was extremely dirty. The room was acceptable except the desk chair was almost ready to break and several light fixtures were missing one or more bulbs.

The proprietor was difficult to deal with when I wanted to pay cash for my room. I gave a credit card for my deposit and 6 days and counting still have not refund for the deposit they held. Most hotels hold the card for incidentals but he ran it and now I have to wait on a refund. I questioned the safety of the area as we saw no people walking or spending any time out doors. The grounds were ok at the hotel itself but immediately adjacent it was gravel and ****s and run down. After I checked out I spoke with a local sheriff and he told me that location had a bit of a reputation for illegal activity, although we did not experience any suspicious activity during our stay. I would not stay here again.

Rooms are extremely dirty, they do not clean under the beds there were tons of dead bugs. We checked into a double bed room and both beds had dead and living bed bugs. We didnt even bother staying. This is a place you book to for a one night stand, if that.