Staybridge Suites 夏洛特巴蘭坦(Staybridge Suites Charlotte Ballantyne)

The room was nice and bed was comfortable. Parking was a bit of a problem. I found a small bug in my room - I looked it up it was a carpet beetle, I didnt see amy others. Pool and spa was nice. Breakfast was adequate. There was no place to put used dishes, I assume you just leave them on the tables?

We had an issue with the heat in our room. The customer service staff was very responsive to our issue and sent out a rep to fix it. When they realized they could not fix it, they rectified the situation with a new room at no cost to us. They went out of their way to make sure our family was comfortable. We can’t recommend this location enough!

The staff was great and very friendly. The cleanliness should be improved, our shower didnt drain and we discovered it was because the drains hadnt been touched in what looked like ages.

Super convenient to expressways to get to Charlotte and SC destinations. Room with kitchenette was great- well supplied. Big frig. Saved us a lot of wasted time eating out. Bed was comfy and clean. Housekeeping was completed timely when requested. Loved the Happy Hours M-W. Good wine and fun appetizers. Lady helping there and at fort desk we’re so nice and helpful. Breakfasts were very good for a buffet and always hot. Gas station right on a nearby corner so we could fill up before returning rental car. Nice little store for extras in the gas station. I have to say this stay was superior to our stay the month prior at the Marriott across the street.

They front desk staff were extremely nice. Hotel though was extremely horribly. Bathroom flooded in shower, had to move my family and I to another room. All of our stuff with a 5 year old. Shower, toilet and walls were dirty and filthy. Curtain was dirty. We're paid almost 400.00 fort this hotel and could not use the amenities.

Staybridge - offers a bridge to top class service and ambiance, worthy of royalty appeal. After a long and tired day, settling in the room offered a cozy and family like-setting. Thank you Staybridge. Bybthevway, breakfast option was really satisfying.

The elevator was down, the hot tub was dirty, 80% of the outlets in the room weren’t functioning properly. And fire place outdoors was also not working

The service was great, very friendly staff. The sofa bed in our room was never changed. When we came into the room and opened it up for our child, the sheets from the last guest who had slept on it, were on there still from the last guest who slept on it. They were good about giving us the new sheets, but kind of grossed us out.

We chose this hotel because it was affordable and has an indoor pool and hot tub. You do get what you pay for. Overall it was nice, but definitely outdated. It was generally clean, but old, so lots of stains in carpet, rusty spots around pool and water stains. We were told when we arrived that the only elevator wasn’t working and they only had third floor rooms- they did offer us free cancelation but we stayed and got our steps on. They only had one person working so if we ever needed anything, like linens for our pull out bed, we had to go get them ourselves. Great location. Just know that if you’re saving money, you’re putting more energy into your stay.