索內斯塔ES套房-夏洛特-阿羅伍德

Nice Hotel-- had everything I needed. Great stay!

El hotel es bonito con buenas habitaciones limpias pero el desayuno es muy mediocre, la piscina estaba cerrada y van habitación por habitación antes de las 9 de la mañana preguntando si nos íbamos a quedar una noche más

This room was so disgusting I could not believe it. They were black bugs in the carpet and they have a dog that was blocking all night. Long is hotel is horrible.

No soap!

This is a very decent hotel. Not sure if I would return. Its a bit dated. No automatic doors for those with luggage. Front desk process is extremely outdated. One very old elevator inconveniently located. You cant charge items to your room. My bathroom had dispensers that were empty. Decent location off the interstate. Pet friendly.

The property was okay. We were only there for less than 9 hours. The only issue was, upon arrival, they notified us there was a parking fee. This was not stated anywhere in the information I received about the property.

Had a great stay, definitely coming back. Area is convenient to just about everything. In a less busy area but still accessible to any attractions.

Here are some issues we had after 10 hours of travel w/ 5 kids in two including one less than 2 years old: 1. Our check-in time was extended because the folks working at the front desk, while very kind, were having trouble getting the payment platform to work so they could scan my card for the $150 deposit they require for any damages caused to the room. 2. When we finally made it into our room we found several issues - the first of which was bugs. To be more specific, we found cockroaches and eliminated them as soon as we found them. 3. The kitchen cabinets were clearly dirty. 4. None of the interior doors shut properly which made things difficult to keep sleeping kids asleep should anyone need to exit a bedroom into the common room area. We almost opted to leave doors cracked open; however, they would swing open entirely so that wouldn't work either. 5. The common room tv remote did not work and probably needed batteries replaced. I attempted to do this myself, but the battery door was screwed to the remote. 6. Several outlets would not allow an item to completely plug into them. Instead, they would only go about 3/4 of the way into the outlet which did supply power, but it is also a fire hazard. 7. There were food remains underneath the pullout couch cushions. All of this was reported the next morning upon checkout only to be told by the manager on duty that someone "would look into all of that." We will not return.

Property was very nice and the room was super spacious and clean. I would definitely be back.