夏洛茨維爾UVA麗怡酒店(Country Inn & Suites by Radisson, Charlottesville-UVA, VA)

Normally don’t complain but arrived about midnight. Doors were locked and could not get in to lobby to check in. Picked up service phone on wall. Let it ring for about 5 minutes with no answer. Then called hotel from my cell phone and could not get answer. Finally another guest came in door, using their key card and after about 15 minutes I finally got into lobby. Nobody at desk. After a little bit the night clerk finally came out. He appeared to not have any idea how to work computer to get me checked in. Took forever but finally got my room. Everything else about the hotel was great but check in was horrible

Staff is very good at this hotel. The hotel is clean, quiet and safe. I have had an issue the last 4 times I stayed with getting my room tidied up. They enter it into the computer to refresh the room but it doesn’t happen. Last night the clerk explained that if the desk clerk does not hit save in the system it will not generate a note to clean the room. I hope all the clerks will be taught how to enter this properly as I am tired of having to come back each day and complain of an unmade room. Otherwise the hotel is okay to stay at.

It’s nothing to write home about. Hard as rocks mattresses, smelled strongly of bleach as soon as we walked in, & air conditioner was loud & rickety. (Heat was on, I turned it off, but it kept getting hotter in the room. So turned on air.). It was close to UVA, for my son’s surgery. Had to be there at 5:30, so was convenient.

Everything about our stay was great except one thing. Our first night there I needed to speak with someone at the front desk. I called several times directly from my room and no one ever answered until after letting it ring a while my call would instead be disconnected. I then tried several times calling in from outside the hotel to the front desk and still had the same issues. I tried several times over a 3 hour period and never got through. I left the hotel for a while and when i returned, no one was at the front desk but again the phone was just ringing off the hook with no one answering it.

We come to Cville once a year from out of state and have stayed at a variety of establishments. This was a quick holiday getaway and the hotel fit the bill. Hot water, coffee, comfortable bed, clean and nice staff, plus reasonable. We will be staying here again. The breakfast was much better than what is typically offered at this class and was a surprise and the coffee was good.

When we arrived the hotel lobby was nice and clean. The breakfast was good and a good amount of options. Our room initially seemed very nice and clean, but on day 2 upon opening the curtains we noticed mold growing on the windowsill in the corners. It seems like they had tried fixing a leaky window (you could see where work had been done previously) and the mold was growing back. We talked to the man at the front desk and he was extremely helpful and had us moved rooms immediately. The new room was very clean and no signs of mold.

Will stay here again when visiting Charlottesville. Friendly staff and proactive: I wasn't able to get into the fitness center due to an issue with the lock (my card was unlocking it, but the door wasn't opening). I reported the issue and 10-minutes later I got a call that it was fixed. Enjoyed my stay here.

It seemed dated and even though some of the staff were welcoming and efficient, there was a feeling of "getting the job done" instead of truly servicing the clients. The cleaning staff was excellent and worked so hard. The food market needs to be updated and needs to be welcoming. The whole hotel atmosphere felt dated and tired.

We were very happy with our stay! The hotel was in an excellent location, the included breakfast had a great variety, the room was clean as were all public areas. The fitness room is simple but provided what I needed. The mattress are lumpy and noisey when you move. That was our only complaint.