查塔努加紅屋頂酒店及套房 - 市中心(Red Roof Plus+ & Suites Chattanooga - Downtown)

We had some extra guests in our room. Cockroaches! Horrible noisy premium room. Horrible service as well.

cockroaches and ******* to dirty to stay in

I enjoyed my stay

Room was dirty, had hair in the bathtub and something on the toilet seat. Bedding was dirty and had cigarette burns on the comforter. Elevator smelled of pot and cigarette ashes were outside of the elevator upon checkout. Not enough towels in the bathroom and all were super thin as well. A group of guests decided to scream and talk loudly between the hours of 12-3am.

Upon my arrival, the room wasn’t clean and had to request for new sheets and pillow cases. The back door didn’t work properly and was often propped open through the night where people who weren’t staying could come in and out at their leisure. The pool area that was there before when I stayed was closed and I was informed that they wouldn’t be opening it back because of outside visitors. With the lack of entrance safe-guards, I didn’t feel safe and won’t be returning.

Rude

When we first walked in the smell was wonderful and clean. It was very clean but the bathroom paint on the wall is peeling badly. It’s very unattractive. The vent in the bathroom was stained also.

The first room I received had a door that wouldn’t open. I got a new room and there were bedbugs. The lady at the desk was nice about it and gave me a refund and I left but I wouldn’t stay here until the bedbug issue is resolved.

First off walking down the hallway to get to our room the entire place had the heaviest smell of **** it made me nauseous. Yes I understand you can’t control what guests do necessarily but oh my gosh if we would have had the option to turn around and walk out right then and there without even seeing the room we would have. My husband and I had booked this room for our anniversary cause I really wanted a room with a jetted tub. I didn’t even get to use the tub. We killed like 4 roaches in the room and I saw numerous baby roaches in the tub so there was no way I was chancing taking a bubble bath with more of them. I ended up spraying like half my bottle of body spray around the room just trying to alleviate the **** smell. The bed is so uncomfortable and you can just tell it’s old. The ceiling has weird dark spots in it and the paint is peeling off clearly from some sort of water damage so scared as to what that is. There is a hole in the wall by the tub which looks like there is possibly a leak causing the drywall to be compromised and fall apart. And is also probably where the roaches have taken up residence due to the moisture built up back there. They only saving grace was the people at the front desk were very nice. But because this is our wedding anniversary weekend this was supposed to be fun and special I am hoping to get our money back so we can go do something else enjoyable and salvage the weekend.