Verified traveler
2023年7月2日
At the request of the hotel, our room was switched from a studio with 2 beds and pull out couch to a set of connecting rooms. This was a few hours before we got there. However, when we arrived, our reservation showed as unpaid and it took 25 minutes to get a manager on the phone to correct the issue. The staff person was very friendly and apologetic but it was a problem to wait so long with little kids after a 6 hour drive. Then one of the rooms had stained bedding that had to be replaced. It was all fixed in the end but could have been avoided.
翻譯