夏延尼貝斯特韋斯特SureStay Plus酒店(SureStay Plus Hotel by Best Western Cheyenne)

Breakfast is great!!! Pool and hot tub were so relaxing!!!!

The staff was super friendly and helpful. The rooms were very clean and didn’t have any weird odors like some hotels may have. The location wasn’t my favorite since there wasn’t to many restaurants or scenery to really view but overall I enjoyed my stay here and would book again if heading back this way!

They cancelled my reservation and blamed it on ******* but I was never notified by ******* and the active reservation remained in my app. Additionally, ******* asked me to rate them, assuming I stayed there. I asked the staff clerk to email me the cancellation notice from ******* and she didn’t. I think they wanted to charge twice as much because I had a good price due to booking early and it was a football weekend. We had to drive 40 miles to find another available hotel. It’s also quite rundown just from the looks of the place. Probably a blessing in disguise we didn’t stay there.

Dirty. Stain hall carpeting, internet didn’t work, limited service. Obviously Great Western doesn’t care for this property.

Front desk was rude. Tried to call before reservation to confirm pool and hot tub were opened and was not answered, not in service.

Front desk staff was very rude. Wi-Fi not working, room super dated. Dirty carpet. Microwave didn’t work.

No complaints other than breakfast ending at 9, it would be really nice if they could extend it to 10 since check out is at 11.

We arrived & the computers were down so we did not get a key to our room right away. They did upgrade us to a suite. The couch & chair in the suite were very uncomfortable. The couch fold away seemed to be broke. The bed was very firm so we did not sleep the best. Breakfast was good. Staff was friendly.

Not quite was I expected, but we felt safe and eventaully slept comfortably. We were supposed to receive a bottle of wine upon check-in, but they didn't have any. They offered me a bottle of water in place of it, but the biggest let down was the facility is quite rundown. All the furniture shows lots of wear and tear. The upholstery is breaking down and fraying on the furniture in the dining area. The stain and finish on the bedroom furniture has worn off and is heavily scratched up. They are planning a renovation which was already underway on the third floor. None of the reviews I read mentioned the rough state everything was in or about the renovations. There was a major problem with the sheets on one of the beds in our room. I think they used too much bleach or some other chemical in the laundering process and didn't get it all out. The sheets were literally burning my skin. I thought we might have to find another hotel at one point, but then we decided to see if the sheets on the second bed in the room were the same, and they were fine, so we were able to sleep comfortably after that. ON positve note, the staff was friendly, but I would not be likely to stay there again. The breakfast area was very clean adequate but not what we have come to expect of Best Western lately.