來自住宿之回應: Dear Chachakeai,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you rating us 4.3 out of 5 and highlighting the positive aspects of your experience, such as our convenient location, spacious rooms, and excellent service.We're glad to hear that you found our location ideal for exploring the old city and that you enjoyed the spaciousness of your room. It's also great to know that our staff made your stay comfortable with their friendly and helpful service.We understand your comment about the pricing and the lack of breakfast. Your feedback is valuable to us as we continually strive to improve our offerings. We will take your comments into consideration as we review our rates and amenities.Best regards,Mesa K.General Manager
來自住宿之回應: Dear Yao3527,Thank you for taking the time to share your feedback about your recent stay at Icon Park Hotel. We appreciate you bringing these issues to our attention.We're glad to hear that you found our facilities to be complete and that you enjoyed our service. However, we apologize for the inconvenience caused by the noisy refrigerator, the delay in room cleaning, and the cleanliness issues you encountered.Your feedback about the room cleaning will be shared with our housekeeping team to ensure that our guests receive the timely and thorough service they deserve. We will also investigate the cleanliness issues in your room and take immediate steps to address them.We value your feedback and hope that you will give us another opportunity to provide you with a more satisfying stay in the future.Best regards,Mesa K.General Manager
來自住宿之回應: Dear Valued Guest,Thank you for your positive review! We're glad you appreciated the convenience of our location and the variety of dining options. It's great to hear that you enjoyed your stay.We apologize for the inconvenience of the limited hot water. We'll take your feedback into consideration to improve our guests' experience.We hope to welcome you back again soon!Best regards,Mesa K.General Manager
來自住宿之回應: Dear Valued Guest,Thank you for taking the time to share your experience at Icon Park Hotel. We appreciate you rating us a 4 and for highlighting the convenient location.We understand that the sudden change in plans due to the flooding must have been disruptive, and we're glad that our hotel could provide you with a safe and comfortable stay. We apologize for noise disturbance from water system you have experienced.We're also pleased to hear that you found our location convenient for exploring both the old city and the airport. It's great to know that you enjoyed the water quality as well.We hope you'll consider staying with us again on your next visit to Chiang Mai.Best regards,Mesa K.General Manager
訪客
豪華雙床房(無窗)
入住日期 2024年12月
家庭旅遊
36則評價
4.7/5
優秀
發佈於 2025年1月19日
新和現代化,相當於國內比較好的全季。乾淨衞生。價格相對較貴
來自住宿之回應: Dear Valued Guest,Thank you for taking the time to share your feedback and for rating us 4.7 out of 5 stars.We are delighted to hear that you found our hotel to be "new and modern," equivalent to the better all-season hotels in China. We strive to provide a high-quality experience for all our guests, and we are pleased that you appreciated the cleanliness and the excellent service.We understand your comment regarding the value for money. We will take your feedback into consideration as we continue to evaluate our pricing and offerings.We hope to have the opportunity to welcome you back to Icon Park Hotel in the future.Best regards,Mesa K.General Manager
來自住宿之回應: Dear Valued Guest,Thank you for your wonderful review and for rating us 5 stars! We're thrilled to hear that you enjoyed your stay with us and found our location, rooms, and services to be top-notch.It's great to know that you appreciated the convenience of our location, just across from the Old City, and the availability of amenities like the laundry facilities. Our team strives to provide excellent service, and we're delighted that you found our staff to be friendly and helpful.We look forward to welcoming you back to Icon Park Hotel on your next visit to Chiang Mai.Best regards,Mesa K.General Manager
來自住宿之回應: Dear 灌強,Thank you for taking the time to share your experience at Icon Park Hotel. We appreciate you bringing your feedback to our attention.We're glad to hear that you enjoyed the spacious room and our convenient location. Your positive comments about our surroundings and cleanliness are encouraging.We're also taking note of your feedback regarding the amenities and service. We're continually working to improve our offerings and ensure that all our guests have a wonderful stay. We apologize that the lack of a bathtub did not meet your expectations.Thank you again for choosing Icon Park Hotel. We hope to have the opportunity to welcome you back soon.Best regards,Mesa K.General Manager
來自住宿之回應: Dear Valued Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay. We're glad we could upgrade you to a larger room. Our team strives to ensure our guests have a comfortable and enjoyable experience, and it's great to know we met your expectations. We look forward to welcoming you back soon.Best regards,Mesa K.General Manager
來自住宿之回應: Dear hanyingya1985,Thank you for choosing our hotel. We're glad you enjoyed your stay and found our location ideal. We'll continue to work on providing a variety of breakfast options to cater to different tastes. Your satisfaction is our top priority.Best regards,Mesa K.General Manager