W6025YZamyj
2024年5月30日
I bought a mothers day voucher to use the spa and for an hour treatment for my mum, to say the spa is unappealing is an understatement. The reception area is so dull, there is no sense of luxury when you walk in which set the tone for the couple of hours we were there. It seems the lay out is poor because there were people walking through to get behind the reception area and back throughout our 5 minutes of filling in the forms. We had to ask for a coffee/water as it wasn't offered to us. We showed ourselves to the client room, we had to ask for towels/robes, and ask for directions to the spa. The pool has an outstanding view of the golf course but the sauna/shower area was dirty and I'm sure if I could see in the steam room that would probably be just as bad, thankfully it was too steamy to see anything. The changing rooms are so compact, I felt like we were all on top of eachother, with only 2 mirrors to get ready and 2 hair dryers, there was a long wait for us all to get ready. And the showers were of course dirty, rusty, unappealing and need completely redoing! As a saving grace, the treatments we both received (facial & pedicure) were good and the staff were really lovely. We tried to get into the restaurant but didnt fancy the menu, then noticed there were people having afternoon tea so asked if we could do the same which we were told no as it was pre-book only but we could have cream tea instead. Seems strange for finger sandwiches and cake to not be on offer so we decided to leave. Not worth the money spent, and would not return.
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