Very very ordinary. Mould in the bathrooms, carpets obviously not vacuumed, blow flies in the sliding window and door sills, poorly maintained,even the paint job was slapped up...it simply doesnt live up to its price bracket.. but Putting the poor value for money issue aside i felt slightly embarrassed for the management who either didn't care or were oblivious to the idea of a positive customer experience. A business model or just squeezing the last $$ out of a building that is sadly at the end of its life and waiting to be redeveloped? The last little bit of salt in the wound was the laminated sign in the kitchen( a kitchen that didnt seem to have hot water or dish washing liquid provided by the way). The friendly note threatens another hundred if you dont (more like cant) washup your dishes....Sick joke?
Review of Unit 15: The Most Branded Stay of My Life If you’re planning a visit to Nelson Bay Breeze, allow me to introduce you to Unit 15—or, as I like to call it, “The Cleanest, Comfiest Rulebook You’ll Ever Sleep In.” Let’s start with the positives: the room was spotless. The beds? Absolute bliss—soft, supportive, and perfect for dreaming about all the fines you could rack up if you weren’t careful. Now, speaking of rules… oh boy. Staying in Unit 15 felt like being in an escape room where the challenge was simply not to lose your deposit. Forget to empty the bins? Charged. Leave a fork in the sink? Charged. Think about using the dishwasher instead of manually scrubbing each plate? Potentially charged? Checking out by 10 a.m. sharp (because, of course, rules) was a feat. Check at 10 a.m, which is basically the middle of the night for anyone on holiday. My alarm went off, and I bolted out of bed like I was being evicted. Though, to be fair, there were plenty of signs warning you about, well, everything—including the exact consequences of not following instructions to the letter. This is very unwelcoming. And then there’s the pièce de résistance: everything had “Unit 15” emblazoned on it. The cushions? Labeled. The coasters? Branded. I half-expected to find “Unit 15” tattooed on my forehead when I woke up. At some point, I started wondering if I was in Unit 15 or owned by it. A great conversation starter with the family: “If I take this towel home by mistake, will they track me down?” (Answer: probably.) The real highlight of the trip was the anxiety-inducing joy of trying to stay within the bounds of Unit 15’s sacred covenant. Every meal felt like an Olympic event: use the crockery, wash the crockery, dry the crockery, and put it all away as if you’d never even eaten. All jokes aside, Unit 15 was clean, comfortable, and undeniably unique. Just be prepared to follow the rules with military precision and get ready to laugh when you spot Unit 15 stitched onto a sofa cushion. Oh, and don’t forget to set multiple alarms for your 10 a.m. escape—sorry, I mean checkout. Would I stay again? Sure, as long as I sign a pre-trip agreement with myself not to touch anything unnecessarily. It’s Unit 15’s world; we’re just living in it.
Stayed at the Mantra for family birthday celebrations at the bowls club and the golf club. It was a two minute drive to either of them. Shops were a 5 minute walk away. We had a 3 bedroom apartment which was well resourced. It was a particularly cold weekend and we are from Queensland, morning 6 degrees feels like minus 1! The apartment had a reverse cycle aircon in the lounge area but not in any bedrooms. We requested a heater and were supplied with one but I believe they should be standard at least in the main bedroom. Reception staff were great.
The customer service is terrible and extremely rude. somebody appears to have an anger issue as they cancelled my booking because I wanted to amend it by 1 day without paying for the total cost of the trip, which I didn’t think was unreasonable? Sounds like an excuse to get more money because they then doubled the price from the room on the website! Totally unnecessary and when I replied saying I didn’t want to cancel the reply was “goodbye”. Beyond rude
We loved the resort so much we came back for another visit. We came with extended family, each with our own apartment. As expected the rooms were clean and presentable and fitted with quality inclusions and appliances. The balcony rooms offer great views of Port Stephens and access to the wild birds. The in-house restaurant (The Nelson Way) offers a great range of meals to suit most tastes and are open for breakfast, lunch and dinner. They even offer the meals as takeaway if you want to enjoy it in your room. Great option for getaways with rooms or room combinations to suit the number of guests in your party.