塞爾吉酒店推介

Last Thursday 15//12/2022 I suffered the worst hotel experience of my entire life, I wouldn't wish it on any human being. And yes, I'm venting because the hotel chain Hotel B&B HOTEL Cergy Saint Christophe treated me miserably. I was assigned to a project in Paris, and I was traveling from Berlin. My flight was arriving at 23:30. I had made my reservation through Booking.com and tried to pay with the digital debit card assigned by my company, Hotel B&B informs me that I don't need to pay in advance that I will pay at the hotel. Then, by messaging them I told them that my card is a digital debit card, and I ask if that would be a problem on my arrival. No one ever responded and I decide to travel. Then, I find myself two days later, at 0:40 in an industrial zone at -5°C with a thermal sensation of -8°C, the taxi drops me off and I realize that there is nothing around the hotel. There began all my tragedy, there was no reception or staff, only an automatic machine which asked me to pay everything with a physical credit card. Right next to the machine is an emergency button to call the hotel staff, I called by pressing the button, and I was answered by the most ruthless person in the world. Grossly he said ”I can't do anything for you, credit card or nothing”, I insisted explaining, grossly he said - ”Don't you understand? I insisted explaining, he rudely said ”-Don't you understand, credit card or nothing, otherwise you must leave, because I can't open the door for you”. I panicked when I tried to ask for an Uber back to the center of Paris and realized that no Uber would come because the area is so remote. I called again and begged him to at least let me go to the reception that I was freezing to death, that when I found a taxi I would go. Indifferent he said ”it's not my problem, I can't talk to you anymore because I have to talk to other callers”. After calming down myself and, after 45 minutes in the bitter cold, I tried the machine again with my personal debit card and was approved for one night only. So I managed to get into my room. The next day, I cancelled my entire reservation for the next days at the reception and I checked out of that hotel. Well, the last straw, 3 days after I checked out my email and the hotel charged my stay for 7 days to the digital card of my company... The worst manager of a hotel attended me, and promised to give me my money back. He does not do it in the time he promised and I went back to the hotel directly to solve this problem. The manager didn't even say good morning, and yelled at me ”what the hell are you doing here?, I told you I was going to solve it... Then we argued, I kept calm, he gave me a refund invoice, and told me it's not the hotel's fault that you arrive at night. It was all your fault, here is your bill. Au revoir!!! How can you Hotel B&B hire such persons to work in hospitality? and how can you Hotel B&B let them abuse and humiliate your customers?

飯店位置非常靠近 Cergy 村港口，步行 5 分鐘即可抵達 RER Cergy 大學，15 分鐘路程。完美而快速的歡迎。房間非常乾淨，設備齊全。完美的寢具。令人愉快的浴室配有沐浴露。體面的自助早餐。停車場。

酒店有很大的停車場，房間有帶沙發的放下來是牀的那種，位置偏一些，不過離車站近

Hôtel à recommander ! J ai passé un excellent séjour. Personnel serviable et souriant ainsi qu une chambres grande et climatisée. Petit déjeuner copieux . Proche de la gare Cergy préfecture. Je reviendrai régulièrement pour mes prochains déplacements

I have stayed in this place many times, and my avaliation was ok. But this is the last time, for sure!!! They did not tell customers they are remodeling the place by the moment of reservation… I arrived here and found a place full of dust… The breakfast is horrible, with dirty dishes from renovation dust (disgusting). There are just very few options for food that they don't replace. Just today I saw the empty chocolate croissant basket and asked for more. Then the waiter shook the basket until a tiny roll landed on my plate… They don't even have mineral water to offer / sell to guests. HORRIBLE!! Total disrespect with guests.

Pour une visite rapide, au top, rien de plus à dire, merci particulièrement à Abdoulaye à l'accueil de l'hôtel qui a été génial avec nous et à su répondre à toute nos attentes très agréablement. Je recommande !

Nous avons passé un très bon moment, très bien mangé, le personnel est très sympathique et bienveillant. Les chambres et les espace communs sont impeccables. La chambre et la salle de bain sont fonctionnelles, il ne manque rien. Bravo et Merci

Un séjour parfait ! La chambre était très confortable, et le personnel était aux petits soins. On s'y sent comme à la maison. L'hôtel est idéalement situé, à proximité de tout ce que l'on voulait visiter. On pouvait facilement se déplacer à pied. L'hôtel était très propre et calme. Nous avons très bien dormi. Le petit-déjeuner était délicieux, avec un grand choix de produits. L'hôtel offre un excellent rapport qualité prix La décoration de l'hôtel était très soignée et créait une ambiance chaleureuse. La chambre était équipée d'un grand lit confortable, d'une télévision à écran plat et d'une connexion Wi-Fi gratuite. Nous recommandons vivement cet hôtel