盧爾德酒店推介

我在Hotel Continental酒店的經歷從開始到結束都非常棒。工作人員很可愛,總是樂於助人,並準備盡一切努力讓我的住宿更舒適(包括採購更密集/更硬的枕頭,併爲此費點心,因爲我發現枕頭太軟了 - 這對大多數人來說都很好!)在我最後一天,沒有麻煩將行李寄存,我提前一點入住,沒有問題。工作人員竭盡全力滿足任何要求,包括給我朋友換房間。我強烈推薦他的酒店,希望回去,請上帝。

Un hôtel que je recommande sans hésitation, un emplacement idéal, un parking, un accueil chaleureux, une chambre (lits jumeaux) propre et spacieuse, idem salle de bains et un petit déjeuner parfait avec choix sucré salé

這是我們第二次入住鐘樓和水療中心,工作人員總是非常優秀,非常友好,沒有什麼太麻煩,我會說有些裝飾不會符合一些人的口味,但這只是一個小問題,會完全推薦,位置便利,步行到保護區和很棒的餐館,我們會再次回來。

我們作爲會員直接通過雅高網站預訂。預訂順利。前台接待員樂於助人,友好和專業。酒店周圍有很多咖啡館。步行即可到達盧爾德聖母保護區。Au Roi Albert餐廳很棒,食物美味,價格合理。

酒店接待人員非常熱情,也多語言。房間可愛,寬敞,現代,乾淨,我們特別喜歡從房間窗戶看到的山景。不過電視有點小,沒有提供免費的茶和咖啡香包。有歐陸式早餐提供,但選擇不多,水果新鮮,略失望。位置很好,離主保護區和石窟相當近,雖然到市中心有合理的距離,所以準備好走一點,帶明智的鞋子。酒店附近還有機場班車,在Paradise巴士站,可以直接將您送到機場。我們這次體驗很好,肯定會推薦入住,特別是如果你正在尋找自助式住宿類型。謝謝禪意

I was supposed to give this apartment hotel a 5* because it was clean and very good helpful staff until the day of our checked out which is today. I am now writing this review with my blood pressure shoot up because the way we have treated by the staff who was on duty seems like we been thrown out. first this is the first time a booked a appartment hotel and it was really good place and clean but there was a mis understanding of checked out time. its my mistake for not checking the time check out but this has not been highlighted when we checked in which is fine I thought that the check out time is 12pm, my mistake for not checking it and I admit that and apologised to the staff who she start ringing the room at 10:30am (I was about to go on a shower getting ready to checked out) she was mentioning that we supposed to checked out 10am which is fine for reminding us and I apologised that i did not double checked the timing ( due to our multiple booking in other destination this has been forgotten to check.) and I explained to her that 12noon was I thought its okey as our train to San Sebastián is 1pm so 12 is just on time to get out from the hotel. I told the duty receptionist that we are getting ready and just finalising our luggage and all stuff that we need to take. then suddenly she rang again about 10 min after and said you need to checked OUT 'NOW' which really make my tension go up again . I felt like we are treated like as if we wanted to stay forever, the way she demand us to get out and hand over the key. I was so furious and grab all stuff immediately while I am in the middle of doing my EYE BROW AND NOT COMBMING MY HAIR , BECAUSE THE WAY SHE DEMAND AND COMAND US TO GET OUT FROM THE ROOM NOW.and hand over the room key. I WAs really furious and tell her off the way she treated us as if they cannot give few minutes to give us leeway to get out from the room gracefully and ready.I hope management can give their stuff a bit of a training how to handle customer service. I know there is a hotel or apartment policy which I get that , but surely you won't tell your customer to get out 'NOW'!!! just because we over the time limit. and when we get to reception she probably don't understand what I am talking about telling her off that she should not threated us like that because it's not nice and I told her I wasn't very happy the way she COMMAND us like that. I told he I am not happy and I am not okey. my tension shoot up because the way she treated us. I travel a lot and went different hotel , this is the first time I have experience this.seems she have no clue why I am furrious.

我們第二次入住這家酒店。工作人員總是樂於助人和友好。位置好在河灣,安靜祥和,但非常靠近酒吧和商店,步行即可到達石窟snd Basillica。房間是基本的,需要更新裝飾明智,但非常乾淨和舒適。酒店的主要區域一塵不染,熱情。房間裏提供的茶/咖啡和水壺是一個很好的接觸。在我們返回盧爾德大多數年份時,會再次入住這裏。感謝您幫助我們使這幾年的盧爾德之旅像每次訪問時一樣精彩和難忘!