We were looking for a spa hotel full board. The reviews for the hotel appeared good. It is not a cheap stay so we expected the best. Generally the stay was great and the spa was very nice except you had to book your 2 hour slot. The meals we good and the service was excellent. Problem was it was only two average size plates of food and anything extra was charged for even bread at £6. I ordered a GnT it was £17 plus a service charge so was in excess of £19. A bit OTT. The room was spacious although very tired. The patio outside had two chairs and a table but the floor was covered in bird poop. The bed base cover was torn and there was no extract in the bathroom. The room definitely needed updating. On receiving our bill by email we noted we were charged over £40 service charge for our dinners. First for us. Would we return - no. The following night we stayed near our family and were in a Young's hotel adjoining there pub in Chertsey. Value for money it was exceptional. A great room with everything one would need an a breakfast with proper coffee and cocktails included all for £125 for 2. Unfortunately no 2 hour spa. Dinner for two £50+. Highly recommend.
This is a lovely hotel .. perfect location right next to the racecourse which is an absolute bonus ! First impressions are important and The Lodge staff were so welcoming, friendly , pleasant and helpful .. nice to see staff who really seem to enjoy their job. Our room was spotless and had everything we needed Bed was very comfy, nice smelling toiletries and fluffy towels . Yes the room was fairly small but no issue . Well stocked bar and pleasant atmosphere and appears to be popular with visitors and local residents alike . We also had a lovely cooked breakfast . We can’t fault The Lodge we had a great time . Thankyou we are planning to return in October .
Friendly welcome from Chris on check-in, ground floor room opens from a courtyard, noted overflowing ashtray of roll-ups on table outside room door. Room looked OK, warm, clean, and the beds were comfortable. However the bathroom was just plain grubby - shower screen needs some limescale spray and a deep clean round the base, long black hairs (not mine!) in shower tray, splashed and dusty chrome towel rail. Very sensitive shower control took 5+ minutes of constant running before some lukewarm water appeared, although plenty of hot water in basin tap. One decent real ale at bar, average menu and food, fair bar prices. Breakfast, (described as ”continental” on the phone when I booked) took some finding as the pub was locked up and deserted. When we eventually found it (none of this had been explained to us on check-in) it turned out to be a small dresser of help-yourself items in a lobby at the foot of a stair, comprising of a clingfilmed basket of croissants, a bread bin, pots of jam, mini-packs of cereals, milk in a fridge below and - randomly - a toilet roll. I washed a croissant down with a cup of instant coffee made in my room, and left.