西朗布蘭奇酒店推介

我們過去一直住在這家酒店,沒有遇到以下情況。如果不是我的銀行在收到任何費用時發出的警告,我永遠不會知道。顯然,在入住後,該物業立即收取50美元的保證金,並收取住宿每晚的全部費用(無論是個人還是數字)。一旦您退房,費用就會被撤銷,並且住宿的正常費用也適用。HIE網站、此酒店的本地網站、房間詳情和預訂對話均未事先通知。我認爲這是一個非常狡猾和圓滑的練習。而且房間裏的交流裝置不會關閉;它們有一個永久的風扇吹。溫度可以調整,但風扇會繼續吹。前台建議拔掉交流電,但是電纜從單元深處進入地板,而不是出口,所以這個修復是不可行的。在我們呆在那裏的236號房間的情況下,房間裏的保險箱壞了(如果以前的客人不記得他們的組合,看上去就像強迫進入房間;鎖完全從保險箱裏消失了,所以無法使用)。我們以前住過,還會再來的;總體來說不是壞的財產;這次住宿只是一些小故障。

Everything was as you would expect from Hilton ! As a person to find fault in most hotels , motels and resorts . I can’t complain about any aspect of my stay . Was surprised to see the amenities back with Covid cases reaching the level currently reported . Staff were helpful and available . I would stay here again if I attend the Haskell at Monmouth Park . There off …. Crossing the finish line by a length . Homewood suites !

I really hate having to do this, but they quite literally left me no other option. TO THIS DAY, they offered us no resolution. Mick Murtha and Sheraton Hotels Eatontown, New Jersey sabotaged my wedding. If “sabotage” sounds like a strong word, it is. And yet, it is the most accurate and objectively true term to describe what Mick Murtha and Sheraton Hotels did to my wife and me. One (1) week (ONE WEEK) before our wedding day, we found out that our entire hotel block (which we had booked almost a year prior, mind you) had all been given away. My wife and I, as well as ALL of our guests (well over 100 people) literally had nowhere to stay. ”Computer error” is all Mick Murtha offered as an explanation. But here’s the thing. Computers don’t make mistakes; PEOPLE do. Not only did Mick Murtha never explain to us what actually happened, never take accountability or apologize for his unbelievably egregious mistake, never offer to remedy the situation in any way whatsoever, but initially, he also tried to NEVER EVEN TELL MY WIFE AND I THAT THIS WAS GOING ON. Yes, you read that correctly. With our wedding LITERALLY one week away, when Sheraton Hotels and Mick Murtha realized that an entire wedding block (over two dozen rooms) had been double-booked over due to a Sheraton staff member error - OH, excuse me; I mean a “computer error”… he did not even contact THE BRIDE NOR THE GROOM. We had to be the ones to reach out to HIM, once we started receiving a barrage of calls and text messages from concerned friends and family members. Forget about basic hospitality; this was a level of apathy and disrespect that borders on criminal. You see, SOME (but not all… because why would Sheraton Hotels be accurate or hospitable about a single thing??) of our wedding guests had started receiving emails letting them know they no longer had a room. One week before our wedding. And the bride and groom were never even notified by the hotel. Unimaginable, and genuinely disgusting. Eventually, many of our guests were moved into the Double Tree in Eatontown. Mick Murtha and The Sheraton were no help with this process whatsoever. Truthfully, they made matters even worse, even MORE convoluted and stressful, by suggesting that we move everyone into a much lower-star hotel which didn’t even have a bar. We had tried to explain that we really needed a bar at the hotel, as this would be where our afterparty would be held. But Mick Murtha and Sheraton continued with their nonstop disrespect and uselessness, so my wife and I did our best to remedy the situation on our own. In the end, no acceptable resolution was found. We had guests spread throughout three different hotels, which disrupted the shuttle route, the afterparty, and our entire weekend. But the worst part was the stress that my wife and I had to deal with thanks to Mick Murtha and Sheraton. On top of everything else going on in our lives and desperately trying to finalize our wedding planning… to add THIS on top of it

Great stay! Impressive renovation completed throughout the whole place! Rooms are spacious, clean and really well done! I had four rooms with my family, stayed for 3 nights. Highly recommend and we will definitely be back! Special recognition to Dillon at the front desk. Everyone at the front desk is polite, professional and very friendly! Great first and last impressions!