Perfect location, perfect for family fun. Too bad the Hyatt Regional Sales Manager spoils everything with blatant monetization of every aspect of the experience. There are price tags on every minute detail here. Sad. I've been going here for 10 years and can say everything seems to go down-hill a little bit more every year after Hyatt purchased the property. It took be 5 requests to get bath towels. Things like fans don't work in the room. Do you prefer a muddy field to hang out in by the pool? Or do you prefer the roped-off high-ground VIP lounge? Oh, that costs a lot extra. Give me a break Hyatt sales hucksters. People pay a decent amount of money to stay here, they shouldn't feel like they are being fleeced every second they turn around. On the positive side, the location is excellent, the pools are amazing and you will have a great time regardless of the greed-factor going on here. Pro tips: get reservations for Stovehouse a week in advance to visiting to ensure you get a good time there. Order the Steak Frites at $52 it's great! The exact same cut (minus the bone) goes for $110 at Hoist House. Bring a nice blow-up bed if you have two kids or more, the sofa beds are barely passable as "beds". Get a river-view room, the view is amazing. Stop into the little grocery store in Roslyn for some produce in the refrigerator section in back- looks/tastes like it is picked that day from a local farm! Amazing! Visit Heritage Distillery. Have a great time regardless!
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