The hotel information said it provided airport transfers. After booking the hotel we learned that the service stops at 3PM. Our flight was later than that, so we had to take an Uber. The next morning, we inquired about the schedule for the van to the airport and was told the driver did not show up for work so it wouldn't be running. The shuttle was the reason we choose the hotel, and it ended up costing us over $40 in Uber fees. There was no apology or concern from the staff, and I sent a pleasant email concerning this issue and never heard back.
翻譯