SureStay Hotel by Best Western Helen Downtown

Todo super, la habitación limpia y el personal excelente

Hotel básico no muy limpio

Had a problem that we needed maintenance man. He arrived within 5 minutes and was extremely helpful and courageous.. shoved our problem within 10 minutes. Staff at front desk and maid service were very professional!

Very convenient and easy walk to most places. Room was nice and clean, just an older building but had a great stay!

Very happy with our stay. We just had an issue with the TV but they were very good about helping us out with it quickly.

The staff was very friendly and professional. The rooms were equipped with everything we needed, and was very clean and comfortable the location was convenient to everything. The continental breakfast was so good. The staff made it very delightful.

We had a really nice stay to celebrate our anniversary. Front desk and housekeeping ladies all super friendly and courteous. The room was really nice, clean and comfortable. They made recent upgrades including TV which was 55” which was nice. Nice to have breakfast included…oa**eal, different breads, cereal, refrigerated hard boiled eggs, yogurts and breakfast sandwiches. Coffee was yummy. Loved the Chris**as decor and spirit. Definitely will stay here again!

The hotel was clean. Beds were average to hard. Bathroom clean but curtain tiny, barely fit in tub. Worst thing was... they gave an elaborate speech about not using room towels at the pool (only reason we booked this hotel). That we should only use the pool side towels. At 29 degrees we run to pool. Four of us...one towel. My husband goes to the front desk, she says... "not my problem". ?????

We had a great stay clean and the lady at the front desk was very nice and helpful!