納雷沃倫旅館(Quest Narre Warren)

Apartment had everything we needed! A clothes airer would have been a bonus for drying laundry on! Was disappointed to discover air con didn’t work- was going to inform staff on check out! But received call next day to get permission for tradies to look at broken air con. When we returned to apartment the tradies were still there putting new air con in- our second night was much more comfortable!

Accomodation was comfortable but very underwhelming and outdated. Bath, shower, toilet setup was below average, the toilet has been added onto a cupboard and in the way of the shower. No point in having a TV in the bedroom as its basically useless. Otherwise the room was clean, convenient location and had everything that you would need.

Absolutely disgraceful. The apartment cleanliness was so far below standard I hardly have words. It was apparent on check-in it had not been properly cleaned (and for some time). Whilst the manager was very pleasant and did send someone to clean the oil from the wall and grime from the microwave , unfortunately the cleaning was not adequate as the apartment was so poorly kept throughout. The tiles were sticky, oil on backsplash, dirty inside microwave, marks and spills on walls throughout, dust, windows filthy, even visible dirty hand marks over the bed headboards. The bathroom was too awful to detail. When brought to Quest's attention I was offered an explanation about new domestic staff who were unsupervised and perhaps in a hurry on the day I checked in. I was charged the full price for the apartment for the duration of my stay. I have never been more appalled at the state of accomodation, and at that rate per night, I am utterly shocked.

Liked the property and the stay. Was convenient to our requirements. Staff were terrific. Only problem was the television didn't work or had aerial problems. Changed rooms where the tv worked better but still had problems. This was the only glitch in our stay.

I like this place. Its not deluxe, but it is definitely new enough, very comfortable, convenient, and clean. Small touches are nice too and giving you the ability to choose whether to go out or stop by the store and do it youself is great. A couple coffee pods to get you started each day, good kitchen facilities if you want to cook insead of order in, and a washer and dryer to keep your luggage size down. Showers are good,not great. But the pressure is good and they are defintiely enough to be satisfactory for any type of trip. Maybe not what I'd consider luxurious though. Beds are quite comfrotable. I definiitely look this place up each time I am in this area for work. Their rooms are consistent from stay to stay and of a very high standard, which is great..

Room was dirty, needed a thorougher cleaning. Walls, inside bins etc. reception smelt of cigarette smoke as soon as I checked in. Very disappointed

The staff were fantastic. I was staying with my bridal party for my wedding, we checked in late so we had to wait until the morning to speak with reception about the toilet not working in our apartment. We were given another room immediately so we packed up and waited at the new apartment immediately as we had no time to spare having already started hair and make up for the day. Upon entering the room there was a strong unpleasant smell. As we unpacked and set up we discovered the master bedroom was were it was coming from. It smelt like vomit, the windows in the apartment were all open. It was like it had been cleaned up and vacuumed over and hopefully the smell would disappear. The bathrooms all had soaps in throughout and I opted to wait until I got home to shower as I felt extremely uncomfortable using the bathroom

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Hotel handy to everything, very comfortable bed, staff were excellent, & private smoking area outside