Booked for 1 night (Room 19 - not in the main hotel) as a family of 4, 2 adults 2 children. Unfortunately, it was a very disappointing experience and not the most comfortable stay. The room felt like it needed a deep clean, with dust on walls, bedside lamps and marks on the chairs. The general decor of the room felt very old and tired with a lot of drapery that also gathered dust, particularly at the top. The toilet and shower are separate to a small sink unit set in an alcove opposite the bathroom door, again, this looked extremely tired with discoloured grout/sealant. The shower is actually set up off the floor and is therefore not a walk in shower which could be an issue if you had mobility difficulties. I managed to burn myself using the the plastic kettle as the lid didn’t quite close fully and it dripped out as I poured the hot water. Just little things, like a chip on one of the cups, dirty tv remote, radiator with the metal side loose etc also just made it feel like a disappointing and ultimately uncomfortable stay. We ordered sandwiches from room service as it was after 9 o’clock by the time we settled into the room. However, these were not the best and on thin white bread, and not quite the bloomers as described on the menu. Most importantly however, in terms of sleep, the small double mattress was awful! Lumpy, soft, and sat on top of a leatherette base that was far bigger than the mattress, you could feel the springs and it felt like you were going to fall out of it when you turned over. The bed sheets on all the beds, in my opinion, felt ‘damp’. Ultimately this lead to a lack of sleep. As it was only for 1 night and late when we arrived, we did not request to change rooms, but had we been staying more than one night, would certainly have requested to do so. One positive was at breakfast as staff member Sue was lovely, really welcoming and helpful. I don’t like to leave negative reviews, but I genuinely feel that this particular room is in full need of a refurb, clean and most importantly, a new mattress to allow a good nights sleep which unfortunately we didn’t get. Just to confirm, on check out we did raise the issues with a staff member who kindly gave us a discount on the room which covered the cost of the room service we ordered. They were very helpful and explained we could have been moved to the main hotel but as stated it was late when we arrived and we didn’t realise how bad the mattress was!
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