亞特蘭大廣場西北萬豪酒店(Atlanta Marriott Northwest at Galleria)

Llegué al hotel y ellos no respetaron mi reservación, me dijeron que en hotel estaba sobre vendido y que mi reservación había sido cancelada. Me murarían a otro hotel pero ahí no había lugar. Después de discutir varios minutos, me dijeron que no había nada que hacer, que la reservación había sido hecha por ******* y ellos debían responderme. Les dije que nunca me contactaron ni me mandaron ningún mensaje al respecto, pero igual no me dieron mi habitación y me mandaron a otro hotel. Estoy muy molesto!!

Service is amazing. Especially at the small lounge in the lobby. The only downside to my stay was the cleanliness of the room. I arrived after 2am and after a long travel day a hot shower was what I was looking forward to, the bathroom didn’t seem to have been cleaned properly. After speaking with the front desk the next morning it was taken care of by the time I returned.

The L1 level needs some updating. There were a lot of watermarks in the ceiling and it just didn’t feel as nice as the rest of the hotel.

We had to wait in line for 30 minutes to even get to the front desk to be told that they didn't have any rooms available. People were waiting for hours after the 3pm check in time to even get a room. We didn't have one assigned until we got back from our concert after 1 am.

The room was very dated. The tub did not drain well and kept standing water and the facet was about to fall off of the wall. There wasn’t a mini fridge in the room.

The staff was rude and there were hundreds of people in the lobby and bar because they would not check anyone in until after 5pm when all the guests were there for an event that started at 5:30. People were having to get ready in the bathroom and returning their luggage to their vehicles. Absolutely unacceptable!!

Booked 7 months ago. Room wasn’t ready at check in. Was supposed to call when ready and didn’t, it took us finally complaining

Rooms need to be updated - especially the bathrooms. Paint is peeling from the ceiling, faucets were broken, and doors were in rough condition. Staff was very professional and respectful. Overall, hotel is good - just need better bathrooms.