盧克奈姆公園酒店(Lucknam Park Hotel)

莊園很漂亮，水療中心很棒。我喜歡在莊園裡走來走去，欣賞收藏的藝術品。

Great place!

可愛的勒克南，你滿足了所有的要求——超級友好的工作人員、令人驚嘆的位置、華麗的房間和令人愉快的早餐。從我們到達的那一刻起，我們就受到了勞倫最熱烈的歡迎。波特尼爾幫我們搬運行李，我們花時間在場地上散步，那裡仍然有最近下雪的痕跡。好漂亮！我們的 9 號房間俯瞰著典型的英國鄉村酒店的廣闊庭院。我們享受了令人難以置信的水療中心，那裡有 20 公尺長的游泳池和超級熱的按摩浴缸。晚上，我們使用了高效率的客房服務，速度很快，而且非常美味。我們的早餐主人是最棒的，他們都值得一提，詹姆斯、利比和亞歷克斯做得很好。從為我們的熱早餐帶來熱吐司到確保我們有足夠的茶和咖啡，你們非常注重細節。我們抽出時間參觀巴斯市，這是非常值得的，因為普爾特尼橋和修道院令人驚嘆。感謝你們讓我們的住宿如此難忘。希望很快能再見到您…！

I booked a night in Lucknam Park for Christmas staying in one of the Country Rooms. I have visited Lucknam many times for spa days and their restaurants but wanted to experience an overnight stay. Firstly, I was contacted a few days after my booking to ensure that I knew the brasserie and spa were closed during our stay. I did know about the brasserie but it wasn't clear that the spa was closed. However, not a huge issue and we changed the date to two weeks later at an additional charge of £26. Check in isn't until 3pm but we arrived early so we could spend the day in the spa. The front desk staff (Gareth) was lovely and extremely helpful. He charged us the £26, apologised for the inconvenience of having to change the date and told us that the spa actually reopened a few days early due to the work being completed. We made our way over to the spa through the beautiful and historical grounds. There is building work in the brasserie (connected to the spa) but they have managed this in a respectful way. After arriving at the spa; we were informed that the hydro pool jets were not working (extremely annoying when you have a bad back) and the door that takes you outside in the hydro pool was also broken. Hmm not great on a windy day in February to get out of a lovely warm pool and standing dripping wet outside. Next into the changing room; you are provided with a towel, flip flops and a dressing gown. Lockers are free. It was extremely clean and plenty of showers with toiletries. However, a few negatives, they either need to install underfloor heating or rethink the flooring. It was extremely cold to stand on. The toilet paper was not replenished during the day. They no longer have Dyson hairdryers available (I believe they are now babylis - not a huge deal; just an observation). Next into the pool. As I previously said; the hydro pool wasn't working. Unfortunately neither was the amethyst room also wasn't working. There was workman in and out a lot during the day. Lot's of free water. Any other drink can be purchased from the reception. We ordered coffee - filter coffee that arrives in a cardboard coffee cup and cost £3.50. We were slightly peckish and decided to get dressed and wander over to the lounge for a sandwich. It was a big portion and very tasty. We finally checked into our room around 4pm. We gave the feedback regarding the spa (the slight disappointment for the spa being open but actually not being fully functional and being charged extra for this). We were immediately refunded the extra charge and the team were extremely apologetic. Gareth then took us over to our room. Well, all I can say is WOW! What a room. Due to the hotel being quiet we were upgraded to a junior suite on the court yard. It was beautiful. Half a bottle of champagne, a small tin of biscuits and fruit were waiting for us. It was a fantastic touch and much appreciated. The room was spacious and the bathroom was fantastic. Only ****** was that the room was fa

For a treat to celebrate some milestone birthdays during the year, four of us went to Lucknam for the night and for dinner in the fine dining restaurant, Hywel Jones. It was nice but bearing in mind its reputation and the cost, overall we were all quite underwhelmed, it just didn't live up to expectations, bearing in mind we have visited many hotels with Michelin starred restaurants. The building and grounds are spectacular, it certainly delivers in terms of grandeur as you approach it. We had a very warm welcome and the staff at all times were very helpful and friendly. The decor of the interior was dreadfully out-of-date and bland. It was a sea of beige - the walls, the floors, the curtains, and there were swagged curtains all over the place.......it is crying out for an interior designer to do something special with all of the public rooms in the hotel. Thank goodness for the Christmas tree and decorations brightening it up a bit. The food was not very exciting at all, the only memorable thing was one of the canapes that was served. I should have written this review sooner because I literally cannot remember anything else about the meal, but none of us really felt it was anything special. The bedroom was lovely, very large and comfortable, however it was the other side of a courtyard which gave you the option of either walking on gravel or grass to get to and from the main hotel building. When you are out for a fine dining experience you do not want to walk in high heels through wet grass nor do you want to scuff those high heels on gravel. It seems a petty complaint but they really need to provide a hard surface to walk on. So we had a very lovely time but whilst there was nothing wrong with it as such, the food didn't live up to expectations and the public rooms look very outdated and rather neglected. Unsurprisingly we wouldn't go there again as we didn't think it delivered good value at that price point.

Fantastic resort. The grounds are absolutely stunning, the equestrian program is top notch. Dawn and Roberta were amazing… The food was phenomenal. Hywel Jones is not to be missed. The brasserie is also delicious. Nicole was so lovely and helpful. Tea service was wonderful. The spa and pool are not to be missed either! Normally I don’t like indoor pools but the design of this room is gorgeous. The resort truly has something for everyone. They even provide bikes and a park for children. This was the quintessential Cotswold experience and I hope to return soon. We stayed in a three bedroom cottage, Thrasher. It was adorable and they stocked it with the most delicious local snacks. The bedding was lovely and comfortable. My only comment to travelers would be to ask about rooms with windows. One of the bedrooms did not have a window but they helped to bring in a portable air device for me.

As a group of over 20 people, we've just returned from an overnight stay at Lucknham Park hotel, which included a festive dinner and breakfast. We all agreed that the food was out of this world! Without exception, every course was divine! I'm not sure how they managed it with such a large group of us, but it really was of such amazing quality! The staff were really welcoming and so helpful. Special mention to David (Dave) who looked after us all throughout dinner and breakfast. Nothing was too much trouble for him, and he went out of his way to make it special. We will definitely be back again!

40 多年來，我的家人一直在勒克南公園 (Lucknam Park) 做客，這裡是我兒時最快樂的回憶的地方，從烹飪學校（在關閉之前）到飛碟射擊到網球等等。還提供其他活動，因此它在我心中佔有非常特殊的地位。話雖如此，最近發生的事件讓我來到這裡，我真的感到受傷和失望。我第一次自費去勒克南是在2021年11月和女朋友一起，在那裡我們吃了一頓非常平庸的下午茶，味道就像是幾天前做的一樣。在同一次訪問中，在吃晚餐時，服務員與我的女朋友爭論她想要如何烹調食物。公平地說，他們糾正了這個問題並真誠地道歉，儘管這對此類機構來說仍然是不可接受的。這些相同類型的錯誤和缺乏對細節的關注是在多次訪問勒克南期間反覆出現的主題，與過去相比，這似乎不是一系列不幸的事件，而是標準的下降。正如我之前所說，勒克南一直在我心中佔據著特殊的位置，所以直到現在我都忽略了令人失望的服務，但迄今為止發生的最令人震驚的事情來自總經理薩基斯·迪納斯（Sakis Dinas），儘管基於他最近的經歷服務我相信他不適合管理一個Travelodge！我打電話給Lucknam 並要求與Sakis 通話，但麗貝卡告訴我，他沒空，會「盡快」回我電話，因為4 天過去了，我沒有收到他或其他人的任何此類電話. Lucknam，我決定再次打電話和他說話，他再次沒空，所以我被告知要花更多時間給他發電子郵件，我以“投訴”為標題，希望有一些意義薩基斯的緊急通知，但令人驚訝的是，兩天后我仍然沒有聽到任何消息，所以我再次打電話，是的，你猜對了，薩基斯沒空，但這一次我確實收到了回電，誰會想到呢？ ！當我最終與他交談時，他很粗魯，不感興趣，坦率地說，他的態度是我經歷過的最糟糕的態度，他提供了感覺最不真誠的道歉，並且沒有努力糾正這種情況。最終，當他逐字逐句地說：「如果你對勒克南提供的服務如此不滿意，那你為什麼還要回來呢？」時，談話就結束了。好像這還不夠糟糕，Lucknam 在沒有我指示的情況下主動取消了我的預訂，他們真的不能讓這種情況變得更糟了！這種態度本身就完美地總結了一個曾經特別的地方的消亡，我鼓勵任何計劃來這裡的人幫自己一個忙，預訂其他地方，我相信你不會後悔。