We booked a room at Tioga Lodge at Mono Lake in Lee Vining. Then we were forced to postpone our vacation for 2 days due to a change in work schedule, so we requested that our reservations be changed by 2 days. They had several vacancies at that time, so there shouldn't have been any problem. This was 19 days before the original reservation date. Instead of changing the reservation date, the owner forced us to forfeit the full cost of the room. In our opinion, this is exceptional poor treatment and reveals the attitude of the owner towards his customers. We had no problem whatsoever changing our other reservations.
翻譯