Candlewood Suites 北極星(Candlewood Suites Columbus North - Polaris)

Absolutely love this hotel! The staff is so friendly and helpful.

great stay very comfy and well put together, breakfast was also good

Candle wood suites @Polaris was filthy inside and out ! Stayed there for 5 nights and never seen housekeepers anywhere ! Halls elevators, trash cans overflowing ! Room was sketchy , hair in bathroom .. I had to run to store and buy cleaning supplies AC was better than outside but not by much in the room ..would not stay again Staff at front desk were great and always friendly!

we were called the day of because you over booked to have our room changed which was fine as long as we had a room. When we got there two other guests complained of no hot water. The next day our brother in-law who was also coming to stay got to their room and were in there for over and hour or two were told that you guys over booked and they had to find another hotel. While they were down at the desk another couple walked into their room to find someone else already had that room. To top it off we had the fire alarm go off at 5am and I do feel that it was super unorganized. I've stayed here many many times ok ver the last 10 years and I think the hotel has just gone down a lot. Its not a terrible place but I think I'll have to find another place to stay. The cleaners don't smile, they just give off a very rude vibe.

No breakfast buffet i was charged 100. For incidentals and it took 15 days for it to be returned to my cc staff not very friendly or helpful

Bed and bath appeared clean. Stains on ceiling and drapes were filthy.

I like having a kitchen and separate sitting room and bedroom. Haven't checked out the hot tub yet, but plan to!

No way to contact the hotel directly….Number no longer in service??? I want able to cancel/change my reservation or to get a refund. It’s really upsetting.

Property was very convenient to all the things we wanted to do. Convenient, right in between my two girls homes. The only thing I don’t like is we left our room extremely clean and some sort of $100. Deposit is still pending on my credit card. We have been home nearly one week.