哥倫布市中心短北希爾頓嘉悦裏酒店(Canopy by Hilton Columbus Downtown Short North)

The hotel is great. Loved the bathrooms and the layout of the room. The hotel is in short walking distance to the Convention Center. Only complaint is the air freshener in the lobby. Its not a good smell and is overpowering. Also, we requested to get our rooms serviced and it never happned. But still over all a great expereince.

Check in is guaranteed at 4:00pm. We had just come from a ball tournament and called about early check in a few hours before. We were told it was possile. We get to the hotel at 3:30pm. A lot was going on downtown this weekend (concert, conventions, festivals) and they were busy. We gave our car to valet and waited in the check-in line for 25 minutes. Only 2 check in clerks. We were told the king size suite we reserved and had confirmation for was given away and we would get a double queen instead..WHAT? The downgraded room we DID NOT want or reserve was not ready and will need an additional 30 min. We check back in 30 minutes and are now in line for the 2nd time for over 20 minutes just to be told its not ready yet. To make it worse, everyone else was getting their room keys and passing us. He said give them 10 minutes and he would go check it himself. He came back down and started to help other people in line behind us and ignored us for 15 min. Not a word. We did not get into our room until 5pm. Concert starts at 5:30 at the stadium 20 minutes away. We were an hour late to the concert, the room was incredibly HOT and no way to lower it. The queen bed was too small. Lucky for us there were 2 queen beds so my huband and I had our own bed for our romantic getaway, ugh! Noon checkout, however the amount of noise from outside and inside was loud and started around 6:30am & never stopped. We regret canceling the Sheraton room we originally reserved for the Hilton. Big mistake!!

Over all we had a excellent experience. The hotel was super clean smelt like a spa and the food in the cafe downstairs was amazing and we were able to check in early thanks to the friendly helpful staff.

They had the most atrocious stench upon entering the building as I believe a sewer line must’ve been out the entire foyer, elevator area, cocktail area, and hall up to the rooms on the seventh floor all smelled very heavily. there were no accommodations made and it was obvious that it was an issue. It was a jampacked weekend otherwise I would’ve tried to get into another hotel, celebrating my best friends birthday.

The breakfast burrito with chorizo was so soggy from grease. The beds and pillows are super soft that’s a personal thing, but the one thing that really ticked me off. Not being able to change the temperature of the room. The front desk had to give us a fan for our room.

This was our first time staying at a Canopy brand hotel and man were we pleased. It checked all the boxes for us. Clean, comfortable feel along with wonderful amenities. 2 restaurants and nice outdoor seating of love seats with fires. A very nice touch. Anyways won’t hesitate to book a canopy brand again. In short north, we will always visit this Canopy hotel.

Staff was warm and friendly. I checked in after midnight valet had gone home for the evening the front desk staff said I could leave my vehicle parked out front as long as I left my keys. Typically, this turns out messy, but my car was still parked out front in the morning, valet gave me my keys and I was on my way!

Overall, the Canopy by Hilton was a great place to stay. The room itself was clean, and for the price offered more than many hotels within that budget. Having two restaurants on two different floors made it to where a guest has no need to even leave the building if they choose not to. The staff was accommodating and helpful. While I didn't have to interact with them but to check in, I felt confident they'd be able to help answer any questions I may have had.

Lovely hotel, great location. I come to town often and I'll be back. Very nice rooms and staff.