聖胡安孔達多希爾頓花園酒店(Hilton Garden Inn San Juan Condado)

The place is new and clean but there are some undone amenities. It doesnt destroy the a**osphere but it can be a little issue to some people

The hotel it’s good! The staff need to be more helpful

The hotel was clean and new. There was the typical hotel smell when you get off the elevator. It was definitely close to everything and the staff was nice. (Will and the other trainee at the desk was very friendly and suggestive of things to do. If you want a hotel feeling and it's up to par go there, but if you don't care and you want just a place to sleep, get a good clean air bnb with maybe pool access. It will potentially be less expensive. Their pool was decent and clean with 3 place to snack from. The shower was small and the room was modern, there was stones missing and coming off as we showered. Also best to take a uber (if available) rather than cab, because they will charge you slightly more. Good city view. Good places to visit: Pannes Placita Druken Cookie Morro Fort Havan Bar & Grill

I had the pleasure of staying for 2 nights during a very busy weekend with Comic-con in town, Spring Break and a Holiday Weekend. Our room was ready at 4 pm and there was small line, but we checked in quick. Front desk attendants were informative, kind and cordial. I declined their Hilton Honors offer but may take it up at a later date. I did notice that there were a few guests that stated they arrived before 12pm even though they had full knowledge of the check-in time (4 pm). The room was a new product as the hotel was recently inaugurated as a Hilton Garden Inn in December 2023. Housekeeping was superb and there were no issues with cleanliness. The location is spectacular as you are about 7 minutes from Old San Juan and the airport. We ate off property but there are breakfast and dinner restaurants on property as well as a pool overlooking the lagoon. I would probably pay a little bit more next time to stay with a lagoon view. Due to its proximity and being a very busy tourist area, there was some noise as expected. But, being out most of the day, we slept like rocks on the new mattresses. Next time I'm in town, I will definitely book a reservation here. There are some growing pains with a new property and this is totally acceptable. This means we will have an even better experience on our next visit!

Hotel was nice but they are definitely stealing money from people. I checked out and they said I had a balance of 80 for going over room charges which was fine. I paid the $80 and they turned around and took $239 out of my account. I called and he said it was for room charges but I informed him before checking out they told me I only had to pay $80. I’m never booking with Hilton again. This is ridiculous.

We stayed in the Hilton Garden on both sides of our cruise. I wouldn’t do it again. 1. The only hotel I’ve visited where you can stand at the front desk and the staff member doesn’t look up and offer to assist. This happened on every occasion. 2. Terrible odor throughout the building - strongest in our first bathroom shower. Smelled like sewer. 3. Toilet didn’t work well in 2nd room. 4. Both rooms very loud - could hear rooms next door and hallway traffic. 5. Breakfast was terrible and expensive -$50 for cold buffet for 2. 6. At the pool on the premises, some of the nicer seating areas are for additional charge. Like I said, I wouldn’t do it again.

Location and recent remodeling: 5 stars. Everything else... -5 stars. This beautiful and well located property is deeply understaffed... Hilton Diamond? That doesn't matter here at all... Room AC didn't work and after calling 20+ times I gave up... Went down and asked for a manager... She is off today.... Room change (temperature was 79 all night/ day) and they say .. we can't... We are sold out...... Solution? NONE. Breakfast voucher doesn't count... They still charged us $15 per person for the "upgrade" they only had eggs and bacon.... This hotel is a joke on the guest service and staffing... @hilton should do something about it... Never coming back... Oh! Almost forgot... Late check out (Diamond member) forget about it! I had to escalate and explain the AC issue and we got the great "benefit" of 2 pm... Wanna stay in PR? Go somewhere else