We stayed here back in July. To start with, the other reviews that talk about this as being an ‘Instagram’ hotel are completely accurate. The reception area is tiny, dark and cramped. Staff are disinterested and unhelpful. It took us half an hour to check in because there was one person working the desk. This hotel is centred on the pool area, which is where the ‘Instagram’ tag comes in. Also, beware the ‘adults-only’ description - we assumed this would mean it was a peaceful, quiet hotel. How wrong we were. On one of the nights we were there, an orgy was taking place in the room next to us. The walls in this hotel are paper thin, believe me. We could hear all of the participants, clear as day. We saw people coming and going, as we went back and forth to reception - by this time, practically begging them to do something about it. I’ve never encountered such poor staff as in this hotel. They made no effort to ask the guests in question to stop making so much noise (despite telling us later that they had). We know this, because at one point, the guy on reception said he’d been up to the room and couldn’t hear anything, therefore it must have stopped. When we were literally sitting there having to listen to it! Eventually, the best they could do was offer us another room for the night. Incredibly, in the room we moved to, there were also loud noises coming from next door (albeit of a different kind - this was like someone moving furniture around). We banged on the wall to no avail. Bearing in mind this was nearly 3am and we had to be up at 7am. We eventually went back to our original room, out of desperation. By which time the orgy had stopped. When we checked out of the hotel, we asked for a refund for this night. We were told to email them instead (the theme of rude, unhelpful staff continued). I am only writing this review now, because I thought I would at least give the hotel the chance to atone and refund us for the night in question. But no…they are insisting they did everything they could, and are only refunding us for 50% of that night (along with an offer of a 15% discount for a future stay…as if that’s ever going to happen). I have gone back and forth with them constantly, and I am going to continue doing so until I get in touch with someone who will refund us the remaining 50% of that dreadful night. Let this review serve as a warning to anyone thinking of staying here who values a decent night’s sleep, respectful staff and respectful fellow guests.
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