史拉雷霍爾 Spa 酒店及高爾夫度假村(Slaley Hall Hotel, Spa & Golf Resort)

As regular visitors we always enjoy Slaley Hall. The hotel has a lovely a**osphere, from a warm welcome at Reception to check out. The staff are all very pleasant and helpful. The facilities are good, as are the food and rooms. The location is good, perhaps the only downside is a lack of signage from the road for new visitors.

We arrived early and our room was ready. The spa facilities were adequate. Only comment is some update needed to the rock effect around the pool. The food in the Clarets jug was fine. Dessert bit disappointing. The staff very friendly and Neville not sure his title but was a perfect gentleman. He transported our luggage to and from our bedroom with no effort. Neville was very polite and friendly. Hope to see him next time we visit.

We booked as part of a small group for a special occasion and did all have a lovely time, great company and beautiful surroundings, very comfortable bedroom and lounge areas but some things could have been improved upon just by having additional staff on - the check in process was long and arduous, bar service was slow and at breakfast were met with long queues. I would have thought if the hotel knew how busy they were going to be there would have been additional staff to speed services along, one more on check in and at the bar and perhaps someone serving teas and coffees at breakfast would have made a lot of difference.

Lovely stay. Unfortunately the Leisure facilities were at capacity so i didn't use them. Room was basic and bed not very comfortable. Money has been spent on bar, restaurant areas and the rest of the communal areas but the rooms could really do with a refurb in keeping with this hotel

Slaley hall is lovely. The spa pool etc is also really pleasant. I'd say that the room (and corridors) weren't warm. We tried altering air con but still chilly. We'd upgraded on arrival (for a fee) but didn't get all that was included despite asking. It wasn't a big issue but a bit annoying. Dining in the bar was nicer than in the restaurant in terms of food, but the staff were all lovely wherever we were.

We had a problem with the fan blowing out cold air . So on our way to the evening meal we told reception and on return the heating was fine .

The surroundings are beautiful. Unfortunately the food was extremely disappointing, the pool was on a waiting list so we never managed to use the facilities, our view was the spa roof, so dissapointed in what i hoped was going to be a family stay. I will not return.

Long queue when checking in waited almost an hour!. Poor meal in evening, basically microwaved pie with spoon full of mash, 2 carrots £18? Breakfast poor, not very hot and not much choice. Corridor very noisy upto about 11,30pm. Spa was full so had to go on waiting list!

Great after sales service by receptionist following a disappointing evening meal.