沙勒維爾公園酒店&休閑俱樂部

Everything was perfekt, but the Floor at the bathroom was dangerous when it got wet, despite the towel on the floor. I fell an got so much phone.

We arrived and quickly headed for the bar, starving and with two kids in tow excited for ice cream and activity pack. The activity pack is the mini colouring book and crayons you get in Supermacs (come on Pat you can surely do better in a '4*' hotel). The bar was grubby, carpet filthy and chips gone out of chairs we sat on - a disappointing first impression that was just about to get much worse. My husband noticed juice for our 6yr old & 2yr old being served in long glasses, we requested take away cups and wondered what lay ahead My husband and I were served ahead of the girls ice cream and they were left waiting. My husbands order was wrong. Both our sandwiches were awful. While eating ice cream our 6yr old alerted us to a piece of plastic in her ice cream, we brought it to att of girl in the bar and then directly to management. No immediate reaction so we headed off to Lidl to get fed. Great start! 3.5hrs later (I kid you not) management arrives to inform me it was gelatin in the ice cream and my husband had received the correct order. I noted he definitely didn't as I was there and he only eats bread not toasted so I was 100% I was then told they all come with chips when I noted mine hadn't and was told 'very strange ' .. all I can say is very strange indeed!! I then noted an incorrect order isn't the issue hence why we ate without complaint however the issue of lying staff reports was concerning & the contaminated ice cream needed urgent addressing. I informed it most definitely wasn't gelatin, described the item found and noted the batch needed to be removed as its contaminated and they're lucky it hadn't been our 2yr old as she could have choked. Unbelievable! I was then informed noone had seen it and that's what chef had said, when I noted the lady at the bar had very closely seen it. I then informed it needed to be reported appropriately. I was offered kids club free of charge the following evening when we had queried the kids club movie night advertised on website that was not taking place night 1. 23mins later I received a call to the room to be informed the ice cream was made in house and had now been checked and discarded. And now we could have free 2 course meal which I quickly declined. For 3.5hrs a contaminated batch of food was not removed. No reassurance given. 23mins later mgt had returned to kitchen, food sources checked and discarded- I highly doubt that was a thorough check. I then reported to the food safety authority. Our experience is a far cry from a 4* hotel experience and I'm shocked with inability to follow food safety protocols or lack there of! This hotel is not equipped towards kids. Leahys pet farm is over an hours drive way. A honest and frank review that I hope saves another family a miserable summer holiday experience.

It's only ok - Stayed here about 10 years ago and was good - now it's very tired looking. Big rooms but lots of stains on carpets and shower head spraying water onto ceiling. Asked for a quiet room but was put at front of hotel near main road and over carpark at bar - so they either don't care or don't read requests. Was overcharged for breakfast too - so a bad first and last impression :)