Most over rated hotel I've ever stayed at. Service was really poor. Food was honestly shocking. Ordered from the bar Asian salmon kebabs w warm aisan salad, sesame seeds pickled vegetables etc and got a bowl of noodles with some red peppers and salmon and nothing else. When table was finally cleared an hour later I complained and there was no interest by staff. We had dinner in the grill, couldn't book, arrived, queued asked to wait 25 mins in corridor. I said we'd go to bar. 5 later after just ordering drinks they called us saying table ready. Arrived back, queued again, finally got table, waited a other 20 mins for menu. What I wanted on menu wasn't available. Asked for manager. Forgot to say we had downgraded room as suite was not cosy or romantic at all, they were supposed to drop new keys while we were in the bar, they never did, nor did they move our luggage which they said they would. Once we got back to room it took another hour to get our luggage and they somehow have lost my wife's scarf!... Back to the meal. Manager arrived, we said we'd never stayed in a 5star hotel with such poor standards. Said he would come back when we had finished our meal. Meal arrived, food shocking again. Potatoes and fish cold, vegetables really poor. Manager arrived back during our meal! Told us he would go into kitchen and watch chef cook the food... What! Need drink after that, ordered a Teelings whiskey, that came but second one too nearly half an hour! They had run out. Avoid.
翻譯