AC酒店- 巴斯克(AC Hotel Los Vascos)

Staff was friendly and helpful. The room was clean and the bed comfortable. The hotel is not located close to the historical center, rather closer to the university area, however there are metro stations close with convenient connections. Also, there are some restaurants for a quick meal very close to the hotel.

Good position, quite, staff are friendly and gentle. Clean it need some refurbishment as rooms and corridors look in need of. Breakfast was a real bad experience. Poor with little variety and quality overall not in line with the hotel’s characteristics.

Me aloje por motivos de trabajo. La habitación era pequeña, no tenía escritorio solo una mesa alta y un taburete como en un bar, lo que dificultaba mi trabajo. Mucho ruido por la noche que dificultaba el descanso. Destacar como bueno la limpieza y la atención del personal. Me decepcionó mucho ya que me habían hablado muy bien del hotel.

La zona del hotel esta apartada y es insegura por la noche. Las instalaciones/servicios del Hotel están por debajo de otros hoteles AC en Madrid; lounge, fitness,… al igual que la atención al cliente. Escogería cualquier otro hotel de la cadena AC en Madrid que este.

Desk service and maid service was very good. The hotel has access to taxis, city buses and underground just outside the front door. The morning breakfast buffet was excellent, although a little crowded at times. The room was small and had limited electrical outlets. The shower soap dispenser did not work well. The bed lacked a cover sheet or other light cover, just one heavy cover. The elevators were adequate, but sometimes rather slow. The wifi system had to be reinstated each time one used it.

We were quite pleased with the accommodation. We especially want to mention Juan at reception. He was extremely helpful and pleasant!

After zero sleep on JFK to Madrid flight, I stopped by AC Hotel Los Vacos where my husband was checking out at noon. I arrived a the hotel around 8:45 AM, and a front desk staff kindly led me to the cafe area where my husband was having breakfast. My husband asked me if I wanted to get breakfast, but I said no because I was so exhausted and had no appetite. There was coffee & tea and some juice in a separate section from the cafe. I thought It was for the hotel guest. When I was pouring myself a tea and OJ, a wait staff stood behind me and used a very stern tone, "What's your room number", I did not know my husband's room number, and I said, "could you ask my husband?" She got a room number from my husband, and nothing was explained.  We went to his room, and I passed out for 2 hours. Just before noon, we went to the front desk to check out and asked about an extra 5 euros charge. He said my husband paid for his room and breakfast, but the cafe staff charged him 5 euros for the tea I had in the paper cup. I said, "It's okay to charge for the drink, but I would have liked it to be explained instead of treated like a thrive and just charged 5 euros. The front staff said, "Okay, taking out 5 euros charge, but the wait staff doesn't speak English, and if the person doesn't speak a  language, the communication can be crude." "Do you speak Spanish?" I said, "poco" and he said, "See, 'poco' is not the way how we reply."  There you have it. If you like your hotel staff to treat you like a thief and criticize your poor Spanish, this is a hotel for you. I was looking forward to my first overseas trip after the pandemic; what a disappointing start to my experience in Spain. What a welcome... 

Nice hotel off a main road. Bathrooms come with bidet and tub--nice touches. Internet is spotty. No iron and board in room. You need to request it at front desk and leave outside room after use. Breakfast not worth the expense. Go out and grab a quick meal on the main road. Feels like Hilton Garden Inn. decent but nothing to write home about. Biggest thing I did NOT like about this hotel--only ONE outlet to use for all devices. No USB ports at all.