美國長住酒店 - 聖拉斐爾 - 舊金山大道東方(Extended Stay America Suites - San Rafael - Francisco Blvd East)

El trato que me dio la joven que me atendió fue horrible. Había otro joven tratando de resolver y la muchacha lo humilló frente a todos. Muy desagradable

No limpiaron ese cuarto mientras estuve ahí no dan nada para limpiar, fueron 3 noches no 4

Excelent

Fine

The motel was fine for everything except... the shower was barely warm and had low pressure. Our stay was for two days and I figured it might have just been the time of day, the it was the same both days at different times. When we checked out I asked about it all I got back was "did you turn the handle all the way to hot"? Not sure if it was because we were on the 3rd floor or what but I expected something better for a response. I would stay here again if the shower was the proper temperature but otherwise not. And yes I did try the sink too and the "hot" water was barely warm.

Overall convenient and reasonably priced. Room condition, while not dirty, could certainly use some general repairs. Customer service, while not rude, was not exactly welcoming.

To be honest, my wife and I disliked this hotel, there are many things that need to be repaired, the hotel is old and smells bad, the carpet is dirty, the bathroom needs repair, the elevator is in poor condition, the pool was closed. no more stay america

Try to stay anywhere else first!! Our check in was delayed from 3:00 to 5:00, and upon check-in, the manager was crass and swearing at both her coworkers and another guest. When we got to our room, it was disgusting. Pet hair from a previous guest everywhere, mold covering the shower, and bugs crawling in the carpet! When I asked to change rooms- they said they were fully booked. When I asked for a refund so I could stay at a different hotel, they said they have a no refund policy and that I had to “tough it out”. At night, it doesn’t feel safe and I felt I had to bring protection with me. Laundry facilities were disgusting and mostly broken. Every staff member I spoke with was rude or short tempered. Overall, this was a horrible stay! I would truly try to avoid staying here at any and all costs!!!

Luciano at the Front Desk was most helpful. Professional and expert at solving any problem.