智選假日套房酒店科文頓(Holiday Inn Express & Suites Covington)

While the cleanliness and staff were excellent and the breakfast was very good was frustrating to not being able to use the pool and the hot tub

We stayed 4 nights. Our room was good overall. Service wasn’t great. Lamp bulbs burned out - no light coming from it. Husband asked for bulbs at desk - told we’d have to wait until morning. Husband took bulbs from hall lights - problem solved. Room was never adequately “refreshed”. We asked 3 days out of 4 to have room refreshed. One day trash was taken out Period. Every time we went thru lobby there were 4 - 6 young women just hanging out ( with desk clerk). Lots of traffic up & down on elevator. Just felt like more was going on than just running the hotel.

Loved black out shade as I sleep in a darker room at home. Property was clean and well kept. Staff very friendly and helpful. Refrigerator actually kept contend cold. Loved the Dove products in bathroom. Smell from toilet after use remained for about 2 hours. Has vent in bathroom but no fan so no circulation to clear the air.

This hotel was fairly new I think. Was clean, customer service was good. It was in a quiet location. In fact there was no sign up off the main road. Turn at the McDonalds. Breakfast lady was very welcoming. Typical HIE breakfast. Would definitely stay here again.

The staff was excellent. They always had a smile on their faces and always seemed eager to help.

Overall the stay was ok. The alarm clock was across the room on the desk and displayed the wrong time. It was so complicated that it took a good deal of time to set the correct time and set an alarm. By the in room coffee maker, there were no coffee cups or creamer/sugar. (There are some of us who require coffee in order to make it to the coffee in the lobby). The tile floors could use a deeper cleaning. When some water splashed out of the tub and I used a towell to wipe it up, the towel became black. Room 125 had an exterior light outside and even with the blinds closed light up the room at night. Looking at other properties nearby, this looked to be the best.

The front desk clerk was exceptional. We are traveling by bicycle and were at the end of a 65 mile day. Ms. Cassandra is truly an “Angel of the Road”.

across the street a man was beating on a hotel door and screaming during the night. Area seemed less reputable after this event.

Lovely hotel. Very clean and fresh. Our suite was huge and comfortable. Great sleep! Towels were thirsty and water hot with good pressure in shower. The hostess at breakfast was one of the nicest I have encountered and we travel a lot. The breakfast buffet was delicious with plenty to choose from. Our only snag was check in. The gentleman on duty must have been having a bad day because we did not receive a warm and welcoming greeting.