克拉索恩廳酒店(Crathorne Hall)

One night stay while visiting North East Coast. Amazing room “The Leven” which was beautifully furnished and fabulous views across the gardens and Leven Valley. Every member of staff that we encountered went above and beyond whether it was directions, recommendations for places to visit or dishes to choose. Special mentions to Jamie, Martin, Bruno, Gloria, Eli and Krista and another receptionist who I’m sorry I didn’t catch your name. Food was outstanding at both breakfast and our evening meal, compliments to the Chef. Returning from our evening meal it was such a lovely touch that turn down had done all the usual things but the extra mile here were the dimmed lights and classical music. Both my college friend (of 50 years) and I felt so special and well looked after and most importantly as two senior ladies travelling we felt incredibly safe. Thank you for our wonderful stay, we will be back! There are so many more of your recommendations we need to explore, one night was just not enough

My husband booked this as a big treat for us after having a bad few months. We was really looking forward to it. The curtains and bedding was ripped. We booked a super king bed and it was 2 single beds ( my husband complained and was told it was a zip and link bed, all rooms are like it) the zip wasn’t zipped up as there was a big gap in the middle of the bed and you could feel the edges of the mattresses. I think this needs putting on the website when booking. If we had wanted 2 mattresses pushed together we would have booked a cheaper hotel. We paid extra for a nicer room and it felt we had been put in the worst room they had as there was a big wedding on. There was no beautiful views, it was a small window over looking the entrance and it didn’t have a roll top bath. We knew rooms could have 1 feature and ours was obviously a fire place. The lady serving breakfast in the morning was really nice and friendly just a shame the fried eggs wasn’t cooked properly and the bacon was hard like cardboard. The gentleman that served us in the bar was also very nice.

Wonderful family celebration for my parents 70th Wedding Anniversary. The lunch was delicious and the staff made the whole occasion very special for us all. We had a lovely table in the window over looking the beautiful gardens. Martin and his team gave excellent service. My parents were thrilled

First time staying at Crathorne Hall and definitely won’t be our last. Although we were travelling for a funeral we found the hotel staff so helpful, accommodating and caring they actually made our stay as enjoyable as we could have hoped. We stayed for three nights, we both said we wanted to stay longer to unwind, the hotel has a very relaxed feel with first class service. The food was excellent, I sincerely congratulate your chefs be it at breakfast or fine dining in the restaurant everything was just delicious. We booked a feature room, it was immaculately clean and very comfortable. Thank-you to all the staff you are all a credit 🍾

Had a quick one night stay to take advantage of the spring offer with a room upgrade and a complementary bottle of Champagne. Like other reviews have stated this is a fantastic historic hotel in its own right, but its the staff that make it so special. The porter Elli saw us in the car park and took our luggage up to our room before we had even checked in, We had stayed at another Hand Picked Hotel a week before where we had requested additional Peppermint tea bags as they are my wife's favourite. Upon entering our room we found they had prepared a special peppermint tea tray with loose leaf peppermint tea, a strainer and teapot, it was really appreciated. We had an evening meal in the restaurant where I always enjoy trying new things followed by a great cooked breakfast where they managed to find some black pudding even though it was not on the menu. Hand Picked may not be the cheapest hotel chain but we think they are excellent value for money.

My wife and I had a date nigh meal on a Saturday evening. Fantastic friendly service, quality food and wine from an extensive menu in fantastic opulent surroundings. It is becoming a regular venue for us. The grounds are also very scenic and good for an after meal stroll.

Only stayed at the hotel for one night as we were on our way to Whitby but our stay couldn't have been more fabulous! The staff are an absolute credit to this hotel, every single staff member we met from the phone call before we arrived to the moment we checked out were some of the nicest, kindest people I've ever had the pleasure of encountering. Really are a credit to you, especially Olivia in reception and Bruno in the Leven Restaurant. Stayed in a feature room which was so nice, the bathroom was so spacious and luxurious, with really nice amenities. Also can't thank you enough for the congratulations surprise, I was honestly blown away and it was such a lovely touch, very appreciated, especially as it wasn't in the normal realms of what people probably celebrate there! Had dinner at the Leven, which was fantastic. Also really loved that you could have breakfast in your room, was a great finish!

We attended a wedding at this venue on the 26/04/24. The venue itself is beautiful and very picturesque. Plenty of lovely grounds around for beautiful outdoor photos. As expected with most of the places like this it is expected that bar prices are quite pricey. HOWEVER I think that it is disgusting that at this type of venue and the prices that you are charged, you are advertising that you have Guinness on draft, which is not the case! You are charging £19.60 for a double archers and lemonade and a pint of Guinness that is POURED OUT OF A CAN! Wow!!!

We stayed here as a last minute night away for my husbands birthday. This is a lovely hotel with fabulous friendly staff. We had a spacious room with a large balcony which was a great feature. We enjoyed a wander in the grounds and a couple of cocktails in the bar before lovely dinner. By far, the positives of this hotel, was the staff. I really appreciated just how pleasant and friendly they all were especially the reception staff, porter, waiting and bar staff and the lady who served us at breakfast and gave us a hug when we left. I cannot reiterate just what an asset they are to the hotel and the hand picked hotel brand. Food and drink was also tasty but slightly expensive but for a treat it is acceptable. Our room was cosy and spotless. Lovely crisp, white bedding made for a good sleep. Now comes my only reason i gave it 4 and not 5 stars. I did not appreciate the 12.5% service charge on everything ordered. Most people like to decide what tip they are giving and not have this decision taken out of your hands. I always tip generously at a meal but really dont always tip everytime i order a drink. Drink prices are already expensive without adding 12.5% to every order. 12.5% is heafty too. I feel it is spoiling the hand picked hotel brand and i notice other people have mentioned it too in other reviews. I would say this needs discussed as it is devaluing an excellent hotel brand. That said, i loved this hotel and would visit again. We are also looking to book another hand picked hotel in the future especially if the service charge is reviewed.